Escalations

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Win Back

Hi Urban Muse. We hope your morning is going great! ✨
We’d love to check in and ensure that your needs are fully met. If you still require assistance with your initial request or if there’s anything else we can support you with, please let us know. Your satisfaction is our top priority, and we’re ready to help in any way we can.
We’re incredibly grateful for the amazing growth in our community, and we’ve been working on some operational upgrades to better serve you.
We sincerely apologize if we’ve fallen short of providing the exceptional service you deserve recently, and we want you to know that we’re here for you still just like you had been through the years.
💙

Hi Urban Muse. We hope you’re having the best day! ✨
We’d love to touch base here and ensure that your needs are fully met. Given the amount of time that has passed since your initial request, we wanted to check in first and see if you still require assistance on this matter?
If you still have pressing concerns, just reply back to this message and a dedicated member of our Leadership team will prioritize you.
We know this response time is not the best nor is it ideal. Rest assured, we’ve been working on massive operational upgrades to better serve you in this space.
We sincerely apologize that we’ve fallen short of providing the exceptional service you deserve in recent times, but we want you to know that we’re here for you still just like you had been through the years.
💙,
Charlotte Folk Support Team Hi Urban Muse. We hope you’re keeping safe and staying warm in your CF layers. ⛈️
We’d love to touch base here and ensure that your needs are fully met. Given the amount of time that has passed since your initial request, we wanted to check in first and see if you still require assistance on this matter?
If you still have pressing concerns, just reply back to this message and a dedicated member of our Leadership team will prioritize you.
We know this response time is not the best nor is it ideal. Rest assured, we’ve been working on massive operational upgrades to better serve you in this space.
We sincerely apologize that we’ve fallen short of providing the exceptional service you deserve in recent times, but we want you to know that we’re here for you still just like you had been through the years.
💙,
Charlotte Folk Support Team

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