Out of Stock v.1 (multiple order)

Hi, Urban Muse 👋🏼

We’ve got a quick update on your recent order.

So, remember that XXXXXX you snagged? Well, you and a bunch of other folks hit our site so hard during the drop that you actually broke the system.

The team discovered a little hiccup where some orders slipped through even though our stock was already at zero. As a result, we've ran out of the item/s and couldn't ship one to you at this time. 💔

But no worries—we’ve got your back and a couple of options for you:

1. We can ship the rest of your goodies right away and send the shorts separately as soon as it’s back in stock. Just a heads-up: there’ll be an extra shipping cost for the second delivery.

2. Or, if you’re cool with waiting, we can hold your entire order and send everything together when the XXXXX back. This could take around 25-30 days.

We totally get that this isn’t ideal, and we’re here to make sure you get exactly what you want. Just hit the contact us on Instagram or at support@charlottefolk.zendesk.com to let us know which option works best for you, and we’ll take care of the rest.

Thanks for rolling with us on this one—we appreciate your understanding and can’t wait to get your order to you!

Out of Stock v.2 (with cancellation/single order)

Hi, Urban Muse 👋🏼

We’ve got a quick update on your recent order.

So, remember that XXXXX you snagged? Well, you and a bunch of other folks hit our site so hard during the drop that you actually broke the system.

The team discovered a little hiccup where some orders slipped through even though our stock was already at zero. As a result, we've ran out of the item and couldn't ship one to you at this time. 💔

But no worries—we’ve got your back and a couple of options for you:

1. Change the design for the same value. If you like to explore alternative options, please let us know and we will assist you in finding a replacement.

2. If you’re cool with waiting, we can hold the order and send it once available. This could take around 5-10 days.

3. Cancel and refund: If you prefer not to proceed with these options, we completely understand. We will process a full refund for the item immediately.

We totally get that this isn’t ideal, and we’re here to make sure you get exactly what you want. Just hit the contact us on Instagram or at support@charlottefolk.zendesk.com to let us know which option works best for you, and we’ll take care of the rest.

Thanks for rolling with us on this one—we appreciate your understanding and can’t wait to get your order to you!

Cherry Sweater

Hi, Urban Muse 👋🏼

We’ve got a quick update on your recent order.

So, remember that Off White Cherry Sweater🍒 you snagged? Well, you and a bunch of other folks hit our site so hard during the drop that you actually broke the system.

The team discovered a little hiccup where some orders slipped through even though our stock was already at zero. As a result, we've ran out of the sweater and couldn't ship one to you at this time. 💔

But no worries—we’ve got your back and a couple of options for you:

1. We can ship the rest of your goodies right away and send the Off White Cherry Sweater separately as soon as it’s back in stock. Just a heads-up: there’ll be an extra shipping cost for the second delivery.

2. Or, if you’re cool with waiting, we can hold your entire order and send everything together when the sweater’s back. This could take around 25-30 days.

We totally get that this isn’t ideal, and we’re here to make sure you get exactly what you want. Just hit the contact us button below to let us know which option works best for you, and we’ll take care of the rest.

Thanks for rolling with us on this one—we appreciate your understanding and can’t wait to get your order to you!