Order update > Offer Options

We can see that your order has Pre-order items. Our processing time for such items is 30 days from the date of purchase as outlined on the product page.

Here's what we can offer you:

1. Ship the available items now: We can send your regular items right away and ship the pre-order items separately once they’re ready. Please note that this will incur an additional shipping fee.

2. Ship everything together: If you prefer, we can hold your entire order and ship all items together once the pre-order items are ready.

Please let us know which option works best for you, and we’ll take care of everything.

Option 1

Thank you for confirming your preferred option for order #XXXXX. We’ll send you an email notification as soon as the regular items have been shipped.

Furthermore, an invoice has been sent to your XXXXX email address for the shipping fee of the pre-order item. Kindly complete the payment due and send us a screenshot of the transaction once done.

Option 2

Thank you for confirming your preferred option for order #XXXXX! Once your order has been processed and is ready to ship, you’ll receive a shipping confirmation email. We’d also like to note that deliveries to provincial addresses may take up to 5 business days, while orders within Metro Manila typically take 2-3 business days. We appreciate your patience and look forward to getting your order to you soon! 💙