Process Guide

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International Orders

As of Aug 22, no international orders for now.

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Pre Purchase

Advise the customer that we paused from accepting international orders.
Use macro: International shipping
We’ve temporarily paused accepting international orders as we work on enhancing our process to provide you with an even better ordering experience. We appreciate your understanding and look forward to serving you again soon! 💙

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Order Update

Sample ticket #2074
Ask for the email address used to submit the International Orders form.
Check the International Orders response sheet
Is there order created in Shopify?
YES ​1. Check the order in Shopify to see if it’s been fulfilled or not. 2. Fulfilled orders should be in the . Check if the status and inform the customer accordingly.
NO ​1. Create a Shopify order. 2. In the International Orders sheet, add the order in the Shopify order column.

Add 300 on top of the estimated price
10 days processing at HQ
25-30 days shipping with LBC

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