Strategy

Strategic Thinking

I learn from past tasks to improve the efficiency of my approach to future problems. I wanted to increase both my expertise and impact in one stone, and there’s no better way to achieve this but to rank on Support Superstar. I realized it was not an easy feat given that there’s significantly less questions coming in APAC timezones so I built a simple Zap to get notifications when a Support question is posted. I also balanced a variety of factors, data, and stakeholder input to select the best approach to future problems when I released the Volunteer Opportunity Bot. Availability of opportunities has always been a challenge in the APAC region which was an “aha!” moment for its v1.

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Prioritization

I prioritize my work with support from my manager and/or key cross-functional stakeholders. While testing the Volunteer Opportunity Bot v1, I picked up this one opportunity in Docs Team for myself which exposed me to other departments. While working with the Docs Team, I was able to gain more product and process knowledge, developed collaboration and communication skills outside APAC, all while hitting the standard expectations from a CC.

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Gallery

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