Interviewed 9 members
Travel
4
Disenroll
2
Nutrition
3
1066601
Treatment Days
553Notes
Member was travelling to outstation hence couldn’t sync and has already updated coach regarding this.
It seems Member renewed subscription recently, but is disappointed with customer support
He received a new activity tracker but is having issues pairing / syncing with his phone.
He has raised request multiple time for tracker support. But sensor support person asks to share videos and isn’t helpful.
3178701
Treatment Days
252Notes
member was down with fever and was travelling in a hurry so couldn’t sync, also his activity tracker isn’t powering on, asked concerned team to look into it, said he will start syncing sensors from monday, advised him to take sensors with him next time he travels4113901
Treatment Days
94Notes
Member was in travel so couldn’t sync, understands health importance but still traveling due to work & upcoming europe trip, shared the significance of syncing sensors, said he will sync sensors from sunday, 4137401
Treatment Days
96Notes
Member was travelling so couldn’t sync, shared significance of sensor sync, is now syncing all sensors and will continue to do so1673601
Treatment Days
407Notes
Member wasn’t happy with twin program and service3978801
Treatment Days
155Notes
Raised a cancellation request for the program on third day itself, doesn’t want to continue with the treatment, needs update on this request, hence not syncing sensors and following the program2104801
Treatment Days
353Notes
Annual subscription about to expire, Member isn’t able to follow restrictive diet, finds it hard carry sensors when he travels outstation,
Member also has raised a request for refund a month before and hasn’t received any updates.
Updated concerned team
3723001
Treatment Days
155Notes
member felt the diet is too restrictive so put pause on following twin plan which includes syncing sensors, she recently had a call with coach 2 days back. assured to follow through soon3953501
Treatment Days
154Notes
Member wanted to pause the program due to strict diet, hence didn’t sync sensor, member wants refund, notified concerned team
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