Grouped by treatment days
Detailed View
< 50 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
4250101
49
Call after 30 minutes, Didn’t pick when called after 30 minutes
Busy
No results from filter
51 - 100 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
4129301
68
Requested Refund
Disenroll
4208701
68
Ringed, didn’t answer
4207701
74
Switched off, tried both numbers
4167601
77
Busy
4108501
82
Prefers Hindi, Not audible
Busy
4126401
86
Disenrolled
Disenroll
4113901
94
Member was in travel so couldn’t sync, understands health importance but still traveling due to work & upcoming europe trip, shared the significance of syncing sensors, said he will sync sensors from sunday,
Travel
4137401
96
Member was travelling so couldn’t sync, shared significance of sensor sync, is now syncing all sensors and will continue to do so
Travel
No results from filter
101 to 150 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
4105501
108
Not available, no alternate number
3936101
110
Ringed, didn’t attend
4058801
111
Disenroll
1341901
116
Disenroll
4084801
117
Disenroll
4047201
134
Non responsive
3483801
136
Discharged
Disenroll
4025801
136
3401101
138
4018001
139
1508401
148
4010801
148
3999301
150
Ringed, didn’t attend
No results from filter
150 - 200 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
3984801
153
Ringed, didn’t attend
Busy
3953501
154
Member wanted to pause the program due to strict diet, hence didn’t sync sensor, member wants refund, notified concerned team
Nutrition
3723001
155
member felt the diet is too restrictive so put pause on following twin plan which includes syncing sensors, she recently had a call with coach 2 days back. assured to follow through soon
Nutrition
3978801
155
Raised a cancellation request for the program on third day itself, doesn’t want to continue with the treatment, needs update on this request, hence not syncing sensors and following the program
Disenroll
3914101
156
2468401
159
3747801
160
3953701
160
3954701
161
3937901
162
3839401
165
3928001
167
3919601
168
3914201
169
3879201
178
3829601
180
3854101
180
3893901
180
3835201
182
3854601
182
3822801
184
3753701
185
3716601
186
3803701
186
3833901
188
3843501
188
3741601
189
3154401
192
3664201
197
2973501
198
3485301
200
No results from filter
200 - 250 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
3465101
204
Suspended, Overdue payment, Disenrolled
Disenroll
3665801
205
Disenroll, Disappointed with results, moving to USA
Disenroll
3552401
208
Switched off
Busy
3686501
208
Intent to Discontinue program
Disenroll
3721301
210
Disenrolled due to non payment
Disenroll
3669701
211
Busy, can’t connect now
Busy
3540301
216
Payment overdue, disenrollment
Disenroll
3593101
216
3614201
216
3542601
217
3396101
218
3540201
218
3556401
218
2903701
220
3204801
220
3516601
220
3541201
221
3504901
222
3420301
223
3254201
224
3526301
224
3515101
225
3315301
227
3467401
227
3216901
228
3221701
229
3319301
230
3281101
231
3337601
231
3417201
231
3289001
236
3293801
236
2522001
238
2712001
238
3203901
238
3228201
238
3279301
241
3307701
244
3185701
248
3221501
249
No results from filter
250 - 300 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
3178701
252
member was down with fever and was travelling in a hurry so couldn’t sync, also his activity tracker isn’t powering on, asked concerned team to look into it, said he will start syncing sensors from monday, advised him to take sensors with him next time he travels
Travel
2950501
257
Due for disenrollment
Disenroll
3069501
257
Called, didn’t attend, busy
Busy
3117601
257
Suspended, overdue payment
Disenroll
3147201
257
3104501
259
2337401
262
3065801
262
2163201
264
2843201
272
2326001
273
2744801
277
2734501
278
2718701
281
2775901
283
2707001
285
2736001
286
2196601
287
1521701
288
2524901
288
2651001
288
2424901
292
2625101
293
2636301
294
2543301
295
2555301
297
2365401
298
2472401
298
2569501
299
No results from filter
300 - 350 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
2373701
302
Ringed, didn’t attend
Busy
2544201
302
Member status - active, But profile suspended due to overdue 44 days
Disenroll
2350901
304
Ringed, didn’t attend
2526001
305
2422901
307
2278401
308
2371301
308
2451801
308
2481901
312
2309501
314
2462501
314
2189001
318
2373601
318
2213901
319
2353501
320
2278201
322
2306001
327
2115001
333
2211301
333
2207001
334
2188001
336
2057701
342
2083001
342
2108301
344
2106701
349
2099701
350
No results from filter
350 - 400 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1993701
352
Discharged
Disenroll
2081501
353
Member status - active, But profile suspended due to overdue 64 days
Disenroll
2104801
353
Annual subscription about to expire, Member isn’t able to follow restrictive diet, finds it hard carry sensors when he travels outstation,
Member also has raised a request for refund a month before and hasn’t received any updates.
Updated concerned team
Nutrition
2062801
354
2061301
356
2006301
361
2039001
361
2009901
362
2041801
364
2010101
365
2018701
365
2029101
365
2018801
369
2026201
369
1945201
374
1944101
376
1895101
379
1948901
379
1900701
384
1837001
385
1883501
386
1894901
386
1868601
388
1835701
390
1847101
391
1812101
392
1855701
392
1797201
393
1841001
393
1866901
393
1847401
395
1828201
396
1811101
399
1697101
400
1823101
400
No results from filter
400 - 450 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1725801
401
Member status - Discharged
Disenroll
1822201
402
Member status - active, But profile suspended due to overdue 46 days
Disenroll
1715301
404
Member status - Discharged
Disenroll
1673601
407
Member wasn’t happy with twin program and service
Disenroll
1750401
407
Member status - active, But profile suspended due to overdue 20 days
Disenroll
1765401
407
1770701
407
1692301
408
1736501
409
1656501
411
1695801
412
1691601
414
1696501
414
1716001
414
1682801
417
1710101
417
1679901
418
1684701
419
1693601
421
1706201
423
1649223
425
1649228
427
1639701
428
1628601
430
1588301
433
1586401
434
1598901
434
Discharged Status
1646501
434
Member status - active, But profile suspended due to overdue 90 days
1649243
434
Member status - active, But profile suspended due to overdue 20 days
1643801
435
Member status - active, But profile suspended due to overdue 50 days
1598301
440
Discharged Status
1628401
442
Member status - active, But profile suspended due to overdue 50 days
1565301
444
Ringed, didn’t attend
1590101
444
Discharged Status
1607901
445
Member status - active, But profile suspended due to overdue 100 days
1620401
445
Member status - active, But profile suspended due to overdue 100 days
Disenroll
1583201
450
Member status - active, But profile suspended due to overdue 100 days
Disenroll
No results from filter
450 - 500 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1576301
451
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1519001
452
Discharged Status
Disenroll
1580201
453
Ringed, Call disconnected
1574201
454
Ringed, Switched off, no alternate number
1555801
459
Discharged Status
Disenroll
1526001
460
Discharged Status
Disenroll
1546901
460
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1551701
462
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1547601
463
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1549801
465
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1552901
465
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1542101
467
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1536401
468
Discharged Status
Disenroll
1534701
470
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1532701
474
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1470101
490
Discharged Status
Disenroll
1455301
491
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1391701
498
Discharged Status
Disenroll
1401101
498
Discharged Status
Disenroll
1432001
498
Discharged Status
Disenroll
No results from filter
> 500 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1409301
503
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1336001
505
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1294501
514
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1275301
515
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1238301
517
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1299201
522
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1275401
523
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1175701
524
Member status - Discharged
Disenroll
1183001
536
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1158601
544
Member status - active, But profile suspended due to overdue 51 days
Disenroll
984901
545
Member status - Discharged
1066601
553
Member was travelling to outstation hence couldn’t sync and has already updated coach regarding this.
It seems Member renewed subscription recently, but is disappointed with customer support
He received a new activity tracker but is having issues pairing / syncing with his phone.
He has raised request multiple time for tracker support. But sensor support person asks to share videos and isn’t helpful.
Member request physical troubleshooting by team at his home. Advised member that we currently do virtual troubleshooting but will still escalate the request.
Travel
1076501
554
Remote member, Ringed, didn’t attend
1016701
556
957901
561
Ringed, Switched off, from internal progress notes, member frequently travels, doesn’t follow nutrition, high glucose value recently
Disenroll
969901
563
Member status - active, But profile suspended due to overdue 51 days
Disenroll
1017801
563
Member status - active, But profile suspended due to overdue 51 days
Disenroll
979201
564
Member status - active, But profile suspended due to overdue 51 days
Disenroll
978701
566
Ringed, Busy - didn’t attend
228501
577
Member status - Discharged
Disenroll
55801
770
Member status - Discharged
Disenroll
No results from filter
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