Grouped by treatment days
Detailed View
Detailed View
< 50 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
4250101
49
Call after 30 minutes, Didn’t pick when called after 30 minutes
Busy
No results from filter
51 - 100 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
4129301
68
Requested Refund
Disenroll
2
4208701
68
Ringed, didn’t answer
3
4207701
74
Switched off, tried both numbers
4
4167601
77
Busy
5
4108501
82
Prefers Hindi, Not audible
Busy
6
4126401
86
Disenrolled
Disenroll
7
4113901
94
Member was in travel so couldn’t sync, understands health importance but still traveling due to work & upcoming europe trip, shared the significance of syncing sensors, said he will sync sensors from sunday,
Travel
8
4137401
96
Member was travelling so couldn’t sync, shared significance of sensor sync, is now syncing all sensors and will continue to do so
Travel
No results from filter
101 to 150 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
4105501
108
Not available, no alternate number
2
3936101
110
Ringed, didn’t attend
3
4058801
111
Disenroll
4
1341901
116
Disenroll
5
4084801
117
Disenroll
6
4047201
134
Non responsive
7
3483801
136
Discharged
Disenroll
8
4025801
136
9
3401101
138
10
4018001
139
11
1508401
148
12
4010801
148
13
3999301
150
Ringed, didn’t attend
No results from filter
150 - 200 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
3984801
153
Ringed, didn’t attend
Busy
2
3953501
154
Member wanted to pause the program due to strict diet, hence didn’t sync sensor, member wants refund, notified concerned team
Nutrition
3
3723001
155
member felt the diet is too restrictive so put pause on following twin plan which includes syncing sensors, she recently had a call with coach 2 days back. assured to follow through soon
Nutrition
4
3978801
155
Raised a cancellation request for the program on third day itself, doesn’t want to continue with the treatment, needs update on this request, hence not syncing sensors and following the program
Disenroll
5
3914101
156
6
2468401
159
7
3747801
160
8
3953701
160
9
3954701
161
10
3937901
162
11
3839401
165
12
3928001
167
13
3919601
168
14
3914201
169
15
3879201
178
16
3829601
180
17
3854101
180
18
3893901
180
19
3835201
182
20
3854601
182
21
3822801
184
22
3753701
185
23
3716601
186
24
3803701
186
25
3833901
188
26
3843501
188
27
3741601
189
28
3154401
192
29
3664201
197
30
2973501
198
31
3485301
200
No results from filter
200 - 250 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
3465101
204
Suspended, Overdue payment, Disenrolled
Disenroll
2
3665801
205
Disenroll, Disappointed with results, moving to USA
Disenroll
3
3552401
208
Switched off
Busy
4
3686501
208
Intent to Discontinue program
Disenroll
5
3721301
210
Disenrolled due to non payment
Disenroll
6
3669701
211
Busy, can’t connect now
Busy
7
3540301
216
Payment overdue, disenrollment
Disenroll
8
3593101
216
9
3614201
216
10
3542601
217
11
3396101
218
12
3540201
218
13
3556401
218
14
2903701
220
15
3204801
220
16
3516601
220
17
3541201
221
18
3504901
222
19
3420301
223
20
3254201
224
21
3526301
224
22
3515101
225
23
3315301
227
24
3467401
227
25
3216901
228
26
3221701
229
27
3319301
230
28
3281101
231
29
3337601
231
30
3417201
231
31
3289001
236
32
3293801
236
33
2522001
238
34
2712001
238
35
3203901
238
36
3228201
238
37
3279301
241
38
3307701
244
39
3185701
248
40
3221501
249
No results from filter
250 - 300 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
3178701
252
member was down with fever and was travelling in a hurry so couldn’t sync, also his activity tracker isn’t powering on, asked concerned team to look into it, said he will start syncing sensors from monday, advised him to take sensors with him next time he travels
Travel
2
2950501
257
Due for disenrollment
Disenroll
3
3069501
257
Called, didn’t attend, busy
Busy
4
3117601
257
Suspended, overdue payment
Disenroll
5
3147201
257
6
3104501
259
7
2337401
262
8
3065801
262
9
2163201
264
10
2843201
272
11
2326001
273
12
2744801
277
13
2734501
278
14
2718701
281
15
2775901
283
16
2707001
285
17
2736001
286
18
2196601
287
19
1521701
288
20
2524901
288
21
2651001
288
22
2424901
292
23
2625101
293
24
2636301
294
25
2543301
295
26
2555301
297
27
2365401
298
28
2472401
298
29
2569501
299
No results from filter
300 - 350 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
2373701
302
Ringed, didn’t attend
Busy
2
2544201
302
Member status - active, But profile suspended due to overdue 44 days
Disenroll
3
2350901
304
Ringed, didn’t attend
4
2526001
305
5
2422901
307
6
2278401
308
7
2371301
308
8
2451801
308
9
2481901
312
10
2309501
314
11
2462501
314
12
2189001
318
13
2373601
318
14
2213901
319
15
2353501
320
16
2278201
322
17
2306001
327
18
2115001
333
19
2211301
333
20
2207001
334
21
2188001
336
22
2057701
342
23
2083001
342
24
2108301
344
25
2106701
349
26
2099701
350
No results from filter
350 - 400 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
1993701
352
Discharged
Disenroll
2
2081501
353
Member status - active, But profile suspended due to overdue 64 days
Disenroll
3
2104801
353
Annual subscription about to expire, Member isn’t able to follow restrictive diet, finds it hard carry sensors when he travels outstation,
Member also has raised a request for refund a month before and hasn’t received any updates.
Updated concerned team
Nutrition
4
2062801
354
5
2061301
356
6
2006301
361
7
2039001
361
8
2009901
362
9
2041801
364
10
2010101
365
11
2018701
365
12
2029101
365
13
2018801
369
14
2026201
369
15
1945201
374
16
1944101
376
17
1895101
379
18
1948901
379
19
1900701
384
20
1837001
385
21
1883501
386
22
1894901
386
23
1868601
388
24
1835701
390
25
1847101
391
26
1812101
392
27
1855701
392
28
1797201
393
29
1841001
393
30
1866901
393
31
1847401
395
32
1828201
396
33
1811101
399
34
1697101
400
35
1823101
400
No results from filter
400 - 450 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
1725801
401
Member status - Discharged
Disenroll
2
1822201
402
Member status - active, But profile suspended due to overdue 46 days
Disenroll
3
1715301
404
Member status - Discharged
Disenroll
4
1673601
407
Member wasn’t happy with twin program and service
Disenroll
5
1750401
407
Member status - active, But profile suspended due to overdue 20 days
Disenroll
6
1765401
407
7
1770701
407
8
1692301
408
9
1736501
409
10
1656501
411
11
1695801
412
12
1691601
414
13
1696501
414
14
1716001
414
15
1682801
417
16
1710101
417
17
1679901
418
18
1684701
419
19
1693601
421
20
1706201
423
21
1649223
425
22
1649228
427
23
1639701
428
24
1628601
430
25
1588301
433
26
1586401
434
27
1598901
434
Discharged Status
28
1646501
434
Member status - active, But profile suspended due to overdue 90 days
29
1649243
434
Member status - active, But profile suspended due to overdue 20 days
30
1643801
435
Member status - active, But profile suspended due to overdue 50 days
31
1598301
440
Discharged Status
32
1628401
442
Member status - active, But profile suspended due to overdue 50 days
33
1565301
444
Ringed, didn’t attend
34
1590101
444
Discharged Status
35
1607901
445
Member status - active, But profile suspended due to overdue 100 days
36
1620401
445
Member status - active, But profile suspended due to overdue 100 days
Disenroll
37
1583201
450
Member status - active, But profile suspended due to overdue 100 days
Disenroll
No results from filter
450 - 500 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
1576301
451
Member status - active, But profile suspended due to overdue 51 days
Disenroll
2
1519001
452
Discharged Status
Disenroll
3
1580201
453
Ringed, Call disconnected
4
1574201
454
Ringed, Switched off, no alternate number
5
1555801
459
Discharged Status
Disenroll
6
1526001
460
Discharged Status
Disenroll
7
1546901
460
Member status - active, But profile suspended due to overdue 51 days
Disenroll
8
1551701
462
Member status - active, But profile suspended due to overdue 51 days
Disenroll
9
1547601
463
Member status - active, But profile suspended due to overdue 51 days
Disenroll
10
1549801
465
Member status - active, But profile suspended due to overdue 51 days
Disenroll
11
1552901
465
Member status - active, But profile suspended due to overdue 51 days
Disenroll
12
1542101
467
Member status - active, But profile suspended due to overdue 51 days
Disenroll
13
1536401
468
Discharged Status
Disenroll
14
1534701
470
Member status - active, But profile suspended due to overdue 51 days
Disenroll
15
1532701
474
Member status - active, But profile suspended due to overdue 51 days
Disenroll
16
1470101
490
Discharged Status
Disenroll
17
1455301
491
Member status - active, But profile suspended due to overdue 51 days
Disenroll
18
1391701
498
Discharged Status
Disenroll
19
1401101
498
Discharged Status
Disenroll
20
1432001
498
Discharged Status
Disenroll
No results from filter
> 500 days
Member ID
Treatment Days
Notes
Reason
Rajan Reviewed
Rajan Contacted
Rajan Interview
1
1409301
503
Member status - active, But profile suspended due to overdue 51 days
Disenroll
2
1336001
505
Member status - active, But profile suspended due to overdue 51 days
Disenroll
3
1294501
514
Member status - active, But profile suspended due to overdue 51 days
Disenroll
4
1275301
515
Member status - active, But profile suspended due to overdue 51 days
Disenroll
5
1238301
517
Member status - active, But profile suspended due to overdue 51 days
Disenroll
6
1299201
522
Member status - active, But profile suspended due to overdue 51 days
Disenroll
7
1275401
523
Member status - active, But profile suspended due to overdue 51 days
Disenroll
8
1175701
524
Member status - Discharged
Disenroll
9
1183001
536
Member status - active, But profile suspended due to overdue 51 days
Disenroll
10
1158601
544
Member status - active, But profile suspended due to overdue 51 days
Disenroll
11
984901
545
Member status - Discharged
12
1066601
553
Member was travelling to outstation hence couldn’t sync and has already updated coach regarding this.
It seems Member renewed subscription recently, but is disappointed with customer support
He received a new activity tracker but is having issues pairing / syncing with his phone.
He has raised request multiple time for tracker support. But sensor support person asks to share videos and isn’t helpful.
Member request physical troubleshooting by team at his home. Advised member that we currently do virtual troubleshooting but will still escalate the request.
Travel
13
1076501
554
Remote member, Ringed, didn’t attend
14
1016701
556
15
957901
561
Ringed, Switched off, from internal progress notes, member frequently travels, doesn’t follow nutrition, high glucose value recently
Disenroll
16
969901
563
Member status - active, But profile suspended due to overdue 51 days
Disenroll
17
1017801
563
Member status - active, But profile suspended due to overdue 51 days
Disenroll
18
979201
564
Member status - active, But profile suspended due to overdue 51 days
Disenroll
19
978701
566
Ringed, Busy - didn’t attend
20
228501
577
Member status - Discharged
Disenroll
21
55801
770
Member status - Discharged
Disenroll
No results from filter
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