55801
770
Member status - Discharged
228501
577
Member status - Discharged
978701
566
Ringed, Busy - didn’t attend
979201
564
Member status - active, But profile suspended due to overdue 51 days
969901
563
Member status - active, But profile suspended due to overdue 51 days
1017801
563
Member status - active, But profile suspended due to overdue 51 days
957901
561
Ringed, Switched off, from internal progress notes, member frequently travels, doesn’t follow nutrition, high glucose value recently
1076501
554
Remote member, Ringed, didn’t attend
1066601
553
Member was travelling to outstation hence couldn’t sync and has already updated coach regarding this.
It seems Member renewed subscription recently, but is disappointed with customer support
He received a new activity tracker but is having issues pairing / syncing with his phone.
He has raised request multiple time for tracker support. But sensor support person asks to share videos and isn’t helpful.
Member request physical troubleshooting by team at his home. Advised member that we currently do virtual troubleshooting but will still escalate the request.
984901
545
Member status - Discharged
1158601
544
Member status - active, But profile suspended due to overdue 51 days
1183001
536
Member status - active, But profile suspended due to overdue 51 days
1175701
524
Member status - Discharged
1275401
523
Member status - active, But profile suspended due to overdue 51 days
1299201
522
Member status - active, But profile suspended due to overdue 51 days
1238301
517
Member status - active, But profile suspended due to overdue 51 days
1275301
515
Member status - active, But profile suspended due to overdue 51 days
1294501
514
Member status - active, But profile suspended due to overdue 51 days
1336001
505
Member status - active, But profile suspended due to overdue 51 days
1409301
503
Member status - active, But profile suspended due to overdue 51 days
1391701
498
Discharged Status
1401101
498
Discharged Status
1432001
498
Discharged Status
1455301
491
Member status - active, But profile suspended due to overdue 51 days
1470101
490
Discharged Status
1532701
474
Member status - active, But profile suspended due to overdue 51 days
1534701
470
Member status - active, But profile suspended due to overdue 51 days
1536401
468
Discharged Status
1542101
467
Member status - active, But profile suspended due to overdue 51 days
1549801
465
Member status - active, But profile suspended due to overdue 51 days
1552901
465
Member status - active, But profile suspended due to overdue 51 days
1547601
463
Member status - active, But profile suspended due to overdue 51 days
1551701
462
Member status - active, But profile suspended due to overdue 51 days
1526001
460
Discharged Status
1546901
460
Member status - active, But profile suspended due to overdue 51 days
1555801
459
Discharged Status
1574201
454
Ringed, Switched off, no alternate number
1580201
453
Ringed, Call disconnected
1519001
452
Discharged Status
1576301
451
Member status - active, But profile suspended due to overdue 51 days
1583201
450
Member status - active, But profile suspended due to overdue 100 days
1607901
445
Member status - active, But profile suspended due to overdue 100 days
1620401
445
Member status - active, But profile suspended due to overdue 100 days
1565301
444
Ringed, didn’t attend
1590101
444
Discharged Status
1628401
442
Member status - active, But profile suspended due to overdue 50 days
1598301
440
Discharged Status
1643801
435
Member status - active, But profile suspended due to overdue 50 days
1598901
434
Discharged Status
1646501
434
Member status - active, But profile suspended due to overdue 90 days
1649243
434
Member status - active, But profile suspended due to overdue 20 days
1673601
407
Member wasn’t happy with twin program and service
1750401
407
Member status - active, But profile suspended due to overdue 20 days
1715301
404
Member status - Discharged
1822201
402
Member status - active, But profile suspended due to overdue 46 days
1725801
401
Member status - Discharged
2081501
353
Member status - active, But profile suspended due to overdue 64 days
2104801
353
Annual subscription about to expire, Member isn’t able to follow restrictive diet, finds it hard carry sensors when he travels outstation,
Member also has raised a request for refund a month before and hasn’t received any updates.
Updated concerned team
2350901
304
Ringed, didn’t attend
2373701
302
Ringed, didn’t attend
2544201
302
Member status - active, But profile suspended due to overdue 44 days
2950501
257
Due for disenrollment
3069501
257
Called, didn’t attend, busy
3117601
257
Suspended, overdue payment
3178701
252
member was down with fever and was travelling in a hurry so couldn’t sync, also his activity tracker isn’t powering on, asked concerned team to look into it, said he will start syncing sensors from monday, advised him to take sensors with him next time he travels
3540301
216
Payment overdue, disenrollment
3669701
211
Busy, can’t connect now
3721301
210
Disenrolled due to non payment
3686501
208
Intent to Discontinue program
3665801
205
Disenroll, Disappointed with results, moving to USA
3465101
204
Suspended, Overdue payment, Disenrolled
3723001
155
member felt the diet is too restrictive so put pause on following twin plan which includes syncing sensors, she recently had a call with coach 2 days back. assured to follow through soon
3978801
155
Raised a cancellation request for the program on third day itself, doesn’t want to continue with the treatment, needs update on this request, hence not syncing sensors and following the program
3953501
154
Member wanted to pause the program due to strict diet, hence didn’t sync sensor, member wants refund, notified concerned team
3984801
153
Ringed, didn’t attend
3999301
150
Ringed, didn’t attend
3936101
110
Ringed, didn’t attend
4105501
108
Not available, no alternate number
4137401
96
Member was travelling so couldn’t sync, shared significance of sensor sync, is now syncing all sensors and will continue to do so
4113901
94
Member was in travel so couldn’t sync, understands health importance but still traveling due to work & upcoming europe trip, shared the significance of syncing sensors, said he will sync sensors from sunday,
4108501
82
Prefers Hindi, Not audible
4207701
74
Switched off, tried both numbers
4129301
68
Requested Refund
4208701
68
Ringed, didn’t answer
4250101
49
Call after 30 minutes, Didn’t pick when called after 30 minutes