Moving to Chicago

Research Plan

Timeline

Competitor Research

Provisional Personas

Sitemap and User Journey Flow

Sketches

Pages

Affinity Map

Mid-Fidelity Limited Prototype

Explore

Survey Questions

Questions for my survey to explore user's wants, needs and pains

This survey does not necessarily apply to people who live in Chicago but who have moved to a different city/country at one point and has had to navigate through said city’s services

View the survey here:

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https://docs.google.com/forms/d/e/1FAIpQLScHiDp51Ojo9W_LoV928TgP6DTeidsWSuHBR_STfQlca2wKIA/viewform?usp=sf_link⁠

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Survey: How Was The Move?

[PLEASE READ] You're answering this survey because you've moved to a different city, state or, country (you go, you!), and you've had to search for information about your new city (ie. transportation, gov services, taxes, etc.) and may have had to apply or request for some government services (ie. apply for a driver's license, assistance, a visa etc.).

* Required

Demographics

Age *

18-24

25-34

35-44

45-54

65-74

75 and Above

To which gender identity do you most identify? __

Do you live with a dependent (dependent spouse, child or ward, senior citizen, pet or other)? *

Yes

What is your civil status?

Single

Single and in a relationship

Married

Married but separated

Legally divorced or annulled

Other:

Moving

Where did you move to? and from? *

How do you go about searching for information about your city’s resources and services (ie. license/ID, transportation, parking permits, schools etc.) *

City government website

Private city guide websites (ie. TimeOut)

News articles (digital or print)

Social Media Neighborhood Communities

Social Media Posts and or Stories

Blogs

Other:

3. Could you recall researching about any of your new city's services/resources from the list below?*

Housing Services (ie. search for housing, home rehabilitation permits)

Transportation and Parking (ie. applying for driver's license, parking permits)

Family Health and Social Services (ie. domestic violence support, senior citizen services)

Animal Services (ie. pet permits, report stray animal)

Sanitation Services (ie. trash pick up)

Other:

4. Did you use any official government websites to get information on the services/resources from the previous question? *

Yes

I don't remember

5. If you answered "YES", did you feel the information was up to date?

Yes

I don't remember

6. Rate your experience in locating specific information about any of your city's services/resources while using the city's official website.

Very Easy

Somewhat Easy

Neutral

Somewhat Difficult

Very Difficult

7. Select the top 3 services your city can offer you to make you feel supported as a resident *

Financial Assistance

Affordable Education

Affordable Housing Options

Clean Public Spaces

Tax Services

Engaging Events

Convenient Transportation

Crisis Intervention

Food Security

Parks and Recreational Services

Pet Services

Services for Persons With Disabilities (PWD)

Accessible Health Services

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