Competitor Research

Competitor Research

Website

Strengths

Weaknesses

NYC, NY

Simple Navigation with NYC Resources at top (but the Resources page says “Not Available”)

Landing page hero image is news and updates slider of videos from mayor

Programs and initiatives are displayed as cards with short caption explaining the programs

Some pages are simply EMPTY

NYC311 seems to be a one-stop-shop for service requests and resources, the messaging and placement is inconsistent

L.A., CA

Clean UI

Positive language that champions the resident, ie. “Support for Residents"

Very clear residents page

Has a chart that generates results of what service requests each neighborhood gets, increases transparency

Clear calls to action for community engagement and empowerment

Has a multilingual chatbot

Links to external sources (ie. LA department of transportation) simply direct to homepage, which is a little lazy

Phoenix, AZ

Separates services for residents from services for businesses, and from resources for visitors

Shows basic services sought by residents as a default

Updated information is the focus

UI is a little all over the place

No design system seems to be in use: site uses too many fonts and styles, for example

Houston, TX

Lists services with apps (+ app download buttons)

Separates services for residents from services for businesses, and from resources for visitors

Popular City Pages is one of the first things on the Landing page

Terrible UI

No design system seems to be in use

There are no rows in this table

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