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Moving to Chicago
Project Brief
Research Plan
Timeline
Competitor Research
Provisional Personas
Interview Script
Survey Questions
Research Debrief
Product Roadmap
Sitemap and User Journey Flow
Sketches
Pages
Affinity Map
Mid-Fidelity Limited Prototype
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Competitor Research

Competitor Research
0
Website
Strengths
Weaknesses
1
NYC, NY
Simple Navigation with NYC Resources at top (but the Resources page says “Not Available”)
Landing page hero image is news and updates slider of videos from mayor
Programs and initiatives are displayed as cards with short caption explaining the programs
Some pages are simply EMPTY
NYC311 seems to be a one-stop-shop for service requests and resources, the messaging and placement is inconsistent
2
L.A., CA

Clean UI
Positive language that champions the resident, ie. “Support for Residents"
Very clear residents page
Has a chart that generates results of what service requests each neighborhood gets, increases transparency
Clear calls to action for community engagement and empowerment
Has a multilingual chatbot
Links to external sources (ie. LA department of transportation) simply direct to homepage, which is a little lazy
3
Phoenix, AZ
Separates services for residents from services for businesses, and from resources for visitors
Shows basic services sought by residents as a default
Updated information is the focus
UI is a little all over the place
No design system seems to be in use: site uses too many fonts and styles, for example
4
Houston, TX
Lists services with apps (+ app download buttons)
Separates services for residents from services for businesses, and from resources for visitors
Popular City Pages is one of the first things on the Landing page
Terrible UI
No design system seems to be in use
There are no rows in this table
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