Disclaimer: this project brief was created for a capstone project for Design Lab’s UX Academy. All information in this case study is my own and does not necessarily reflect the views of the City of Chicago.
boasts a long list of services, resources and information for its residents on its website, from ways to pay for services to reporting incidents to the city.
Due to many changes sparked by COVID-19, the city of Chicago has seen an increase in outbound movers whose motives range from professional to lifestyle preferences. The economy is recovering and inbound movers are on the rise. Mayor Lori Lightfoot wants to ensure that these inbound movers have an easy time locating the resources and services available to them as new residents. The website does not have such a portal for new residents and its current navigation does not summarise its services and resources in a more organised fashion.
DIVERSE, INNOVATIVE, WORLD CLASS are the first three words that greet you as you enter
The City of Chicago boasts a long history of diversity, has seen great migrations over the years, and to this day receives new residents to join its workforce or educational institutions, hailing from other states and even other countries.
Chicago was ranked by the New American Economy as the top city for immigrants in 2019, based on Job Opportunities, Liveability and Immigration Policy . In 2022, Chicago received a score of 4.03, landing it fourth on this year's Index. This impressive score has dipped slightly, showing that the city could improve its score even further with more focus on Job Opportunities, Liveability, and Civic Participation. It is believed that liveability and civic participation stem from the support from the local government for its residents. The residents of Chicago, whether immigrants or out-of-state transplants, can thrive when its city advocates for them.
In 2018, a unique team was formed between the Mayor’s Office, the Department of Innovation & Technology, and the Department of Fleet and Facility Management with the goal to redesign Chicago.gov to be more efficient and effective in delivering accessible, equitable services and information to its diverse residential communities.
High-Level Design Goals and Objectives
These are the high level goals and objectives:
Consolidate all of the basic up-to-date information that any new resident needs for compliance in one page
Categorise information to ensure new residents know where to click
Other design goals
Accordion Menu for FAQs
Sign Up form to download a printable Chicago Directory PDF
Buttons linking to external websites for services (ie. city clerk, US postal service)
Sometimes the creating we do is creating a platform that allows other people to pitch in.