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Returns
General issue touchbase
Thank you for bringing this to our attention. Rest assured, our team is currently investigating the matter. We value your patience and will promptly update you once we have received feedback from our operations team regarding this issue.
Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.
For more information, please head on to
Exchange
At this time, we do not offer direct exchanges as we are currently improving our processes to streamline your shopping experience. If you would like to exchange for a different size, color, or design, please place a new order for the item. This way, the desired item is reserved for you while your return is on its way back to us.
Upon receiving and inspection of your return, we will refund the price of the product returned to your original payment method in 10mins or less. You will receive an email notifying you of this.
To lodge a return, please fill out this form:
The team will reach out to you with further instructions.
How to send your return
1. You do not have to include the box when you send the item back. Any satchel will do as long as it is secured.
2. Kindly insert a note containing your name and order number.
3. You are responsible for arranging a courier to return the item to us and covering the associated shipping costs.
Booking details:
- Address: Charlotte Folk HQ - 26 Rosas St. Jem Subdivision Parang, Marikina City, Philippines.
- Recipient name: Wilma Abellanosa
- Contact number: 09682140564
4. We are open to receive your returns between Monday — Saturday, 1:30–5:30pm only.
Return Exception
We typically do not accept returns beyond the 7-day window; however, we are willing to make an exception just this time.
Incorrect item received - chat
We’re so sorry to hear you received an incorrect item. 💔
We want to make sure that we resolve this as soon as possible, kindly fill out the form below and our team will be in touch via email to guide you through the process:
Empathy bank for escalated cases
Faulty item received - chat
We’re so sorry to hear the item you received is faulty. 💔
We want to make sure that we resolve this as soon as possible, kindly fill out the form below and our team will be in touch via email to guide you through the process:
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