[Beck Chan] Technical Writing Portfolio

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[Beck Chan] Technical Writing Portfolio

User Guides

Installation & How-To Guides

Background

In addition to the tech sphere, my professional experience includes education, healthcare and sales—reflecting my passion for instruction and illumination.

I believe that the solution for delivering an excellent experience for employees and customers alike starts with proper training and thorough documentation, especially when it comes to the ever-changing landscape of software.

Below are a few samples of the software guides I produced to instruct customers, as well as to serve as documentation for the features and their functionality.

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Article Name

Live URL

Contribution

Description / Notes

Article Album

Understanding Sharelinks

https://docs.saasquatch.com/developer/sharelinks/

Author

For this endeavour I drew upon my knowledge of:

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REST APIs⁠

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GraphQL API⁠

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JSON Objects⁠

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https://imgur.com/a/jTBc8pm

Adding Users & Triggering Reward Goals via CSV Import

https://docs.saasquatch.com/csv-programs

Author

This step-by-step guide was meant to offer a low-impact alterative program install method to customers who were not able to acquire development team resources.

https://imgur.com/a/CgWu6pJ

Connect Your Tango Card Account to SaaSquatch

https://docs.saasquatch.com/tangocard-connection

Author

A step-by-step guide on how to hook up our
Tango integration⁠
to automatically fulfill gift card rewards.

For this endeavour I researched and familiarized myself with:

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Tango - API Keys⁠

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Tango - Accounts & Groups⁠

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Tango - Email Templates⁠

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https://imgur.com/a/Qlft0mI

Message Links

https://docs.saasquatch.com/features/message-links

Contributor

While I did not write the original material, I was involved heavily with consulting for accuracy and provided code samples. I also edited the entire article for coherency and accessibility.

https://imgur.com/a/grDZYcz

Assign Vanity Share Links or Referral Codes

https://docs.saasquatch.com/building-programs/participant-experiences/vanity-links-and-codes

Contributor

While I did not write the original material, I was involved heavily with consulting for accuracy and provided code samples. I also edited the entire article for coherency and accessibility.

https://imgur.com/a/O04GWaM

Widget and Microsite Statistics

https://docs.saasquatch.com/features/program-and-portal-statistics

Contributor

While I did not write the original material, I was involved heavily with consulting for accuracy and provided code samples. I also edited the entire article for coherency and accessibility.

https://imgur.com/a/HmH6lpG

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