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[Beck Chan] Technical Writing Portfolio
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Background

While I have extensive experience with academic and professional writing, was my first run-in with the MarTech industry.
Within the few months, I dove in head first into all of our many complex, customizable features. I thought to myself, I need to know everything we have to offer to customers—so I can always find them the best solution. To do this, I took apart the product as much as possible; I ran stress-tests, read as many specs as I could find, and bugged the heck out of all of the developers with too many questions—all with the aim of understanding how things worked so I could teach someone else about them.
Below is an article I wrote at the request of my Director at the time, who wanted a guide summarizing the features available for our newly released update (”Growth Automation”).
SFDC + SaaSquatch 3
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1
SaaSquatch Growth Automation Platform
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This was the very first article I wrote for SaaSquatch. While it feels a bit rough now, I’ve continued with the approach of investigating with intent to teach to carry me through to the very fine details. Since then I have become much more technically proficient, and even more curious!
For this endeavour I researched and familiarized myself with:

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