Product Management
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Arjuna Coles Resume

Contact Information:


Phone Number - 305-619-2767
Email - arjuna.colesweb@gmail.com

Summary:

Customer Success Associate that has been working with both clients and stakeholders to ensure that our technology achieves desired business goals. I’ve partnered with engineers, designers, and business teams to ensure that the desired results are achieved. I’ve led efforts that have boosted sales by 200% and played a major role in campaigns that resulted in over $100K in Gross Merchandise Value. I value teamwork and collaboration and hold customer empathy in high regard.

Skills & Tools:

Customer Success
Market Research
Product Strategy
Roadmapping
User-Research
Customer Interviewing
User Personas
Communication & Collaboration
Problem-Solving
Adaptability
Storyboarding
Account Management
Upselling
Contract Renewals
Web Design
Attention to Detail
Collaboration and Teamwork
ClickUp
Figma
SurveyMonkey
ClickUp
Miro
FigJam
Typeform
HTML
CSS
Javascript

Relevant Experience:

Customer Success Associate, Recurate, Remote

August 2022 - Present
Partnered with brands during Earth Month which led to over $100K in Gross Merchandise Value the week of Earth Day.
Led initiatives with a brand partner that led to Gross Merchandise Value growth of nearly 200%.
Partnered with clients on campaigns that boosted their site sessions by over 500%.
Partnered with UX designer to A/B test for brand partners.
Conducted quarterly business reviews with brands to discuss metrics and strategies for growth.
Worked with engineering to ensure that brands were able to achieve their business goals via our platform.
Managed the engineering ClickUp board and ensured that tasks and features were implemented effectively.
Conducted product demonstrations and facilitated the adoption of new features.
Played a pivotal role in resolving customer queries and bugs promptly, ensuring high levels of satisfaction.

Operations Assistant, The Spring Entrepreneur Hub, Pensacola

May 2021 - June 2022
Conducted brand strategy workshops to strengthen the organization's brand positioning and messaging.
Worked with entrepreneurs to create user personas and conduct qualitative research.
Partnered with entrepreneurs to identify business goals and direct them to resources to achieve those goals.
Updated the organization's website to reflect current information and enhance user experience.
Executed effective social media management, including content creation, scheduling, and engagement.
Coordinated various events, ensuring seamless execution and a memorable attendee experience.
Assisted Studer Community Institute by enhancing their website, and optimizing functionality and user experience.
Created impactful social media graphics to enhance the institute's online presence and engagement.

Digital Marketing Specialist + Web Designer, HIP Creative, Pensacola

September 2020 - May 2021
Achieved success by delivering results-oriented marketing and web design services to orthodontists, driving practice growth.
Ensured execution of each development phase by closely collaborating with the engineering team.
Utilized software solutions to support orthodontist partners in implementing effective marketing strategies, elevating their practices.
Conducted thorough testing to identify and resolve bugs, while also maintaining website content relevance.
Aligned our lead-capturing software with the specific business needs of clients, driving efficient lead generation and conversion.

Certifications:

Product Management First Steps
LinkedIn Learning, June 2023
Building a Product Strategy
LinkedIn Learning, June 2023
Google Data Analytics Professional Certificate
In Progress
Building a Product Roadmap
LinkedIn Learning, June 2023
Customer Development
LinkedIn Learning, June 2023

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