Events Technology Team's Guide to Events

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Event Onsite

Mobile (WIP)

Last Updated: 02/01/22

Onsite Experience for Mobile Users

Event Picker

The mobile app is a multi-event app where it will house all of the active ServiceNow events that will be available for onsite usage. Attendees will be able to click on the respective event to get access to event related information, log in using their ServiceNow account, and start curating their agenda.

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Event Home Page

This will be the first page that the attendees will land on when they load an event. There includes a few components available for usage on this page:

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Hero Area with Countdown to Event: Hero tile area on the home page that will welcome attendees into the mobile app experience. There will be opportunity to customize the text and image on a per event basis. Countdown will be counting down from the event start date and time.

Information required: Eyebrow text (welcome), title, description, image

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Screen Shot 2022-01-26 at 11.28.19 AM.png

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My Agenda Carousel: On the home page, if the attendee has agendas added to their schedule on Rainfocus, they will be able to see their upcoming sessions on the home page. This is based off of time stamp of which they are checking, so as sessions end, new sessions will be loaded into the carousel for attendees to see.

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Screen Shot 2022-01-26 at 11.30.11 AM.png

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Event Highlights: This is an area for us to surface event highlights we may want to call out to the attendee; such as specific activities or special events that are happening. The “Event Highlights” is a manually curated area and static content only that needs to be supplied to the Event Platforms team to go and upload.

Information required for Event Highlights: Title, description, image, and link

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Screen Shot 2022-01-26 at 11.32.59 AM.png

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Registration Check-In (Express): As attendees come to join us for the event, if they haven’t checked in to the event yet, they will be able to pull up this Express QR code for check-in. Once the attendees have pulled up this code, they will be able to use the scanning devices at registration to check-in and retrieve their badge. This code will be replaced with their digital badge QR code (noted below) as soon as attendees have successfully checked in to the event.

The “Clear” status is indicative of whether or not they have been cleared to join the event. This status is dependent on the event requirements for COVID policies (ie. Testing requirements, vaccination requirements)

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Digital QR Badge: The digital QR code badge will be displayed only after attendees have checked into the event. Attendees are able to use this digital QR badge to scan into sessions or any other activities that require scanning if they prefer not to use or have lost their physical badge.

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Library

The library will be available for attendees to go and curate their agenda via the mobile app. Attendees will be able to enroll themselves into sessions to have it added to their “My Agenda”.

In the Library, we will have a few different default filters: “Scheduled”, “On Demand”, and “Day”

Scheduled: Listing sessions that are currently scheduled and will take place-live

On Demand: Listing all sessions that are available for on demand viewing

Day: Listing sessions based off of day (regardless of scheduled versus on-demand)

If attendees want to filter the library, there will be “more filters” available for them, where they can then filter based off of available attributes defined in Rainfocus. Once they submit, the library will be filtered with their results.

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My Agenda

My Agenda will be the location where attendees will be able to see their assigned and curated agenda. Attendees will be able to click through the different days, scroll through their agenda, and tap on the session block to view more session details.

Scheduled: This will be the tab where attendees will be able to see their curated agenda for sessions that have been scheduled against their agenda in Rainfocus. When attendees first load their agenda, it will appear on the first day the event is taking place OR the day in which their viewing if in the middle of the event.

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On Demand: The On Demand tab will be where attendees can see all of the sessions that have been added to their agenda, that has been made on demand for their viewing.

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Session Details

Attendees can tap on the session block in “My Agenda” or “Library” to be able to view the session details page. This will display the following information:

Session Type

Session Title

Session Date, Start Time, and Duration

Session Room Location

Session Abstract

Speakers’ Photo, Name, Title, Company, Biography

“Presented by” with Sponsor Logo if the session is sponsored

If the session is scheduled and happening live, then the default display will be the default image for the event. If the session is digital and/or on demand, then the video will be available for attendees to view.

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Messages

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Push Notifications

Segmentation

Maps