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Transactional Emails
Last Updated: 12/14/21
Transactional email examples:
RainFocus Email Procedure
Event Platform team requires a 5 day SLA for all email sends from RainFocus. This time allows for setup, review and approval as well as setting up any automatic campaigns.
Email Setup
Email Fields
Required
Notes
Send Date:
Yes
Send Time:
Yes
Email Name:
Yes
Subject:
Yes
From Name
Yes
From Email Address
Yes
From email address must use the “@servicenow.com” domain.
Subject
Yes
Reply To Email Address
No
CC Email (comma-delimited)
No
Nomination Programs typically include CC contacts
BCC Email (comma-delimited)
No
Nomination Programs typically include BCC contacts
Upload Attachments
No
Test Recipients:
Yes
Final Email: Stakeholder(s):
Yes
Final Email: Final recipient send list
Yes
Either a .csv which includes three columns (first name, last name, and email address) of each recipient, or criteria we can filter down to based on information we have of recipients in RainFocus.
There are no rows in this table
Image recommendations:
Width: 600px
Height: 338px
The image banner used in emails can be updated for each event as needed. The width of the image must be at least 600 pixels wide. Bigger is better with images provided, we can always downsize as needed. The recommended height is about half the size of the image width.
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