have contact with people at risk to listen to their circumstances and assess
Assigning a Case to a Responsible Organisation.
assigns each case to the most appropriate organisation who is best placed to make contact with the
. We call this the
, as they will assure that the case is assessed and that appropriate assistance is offered.
In many scenarios, the
will be the same.
The assignment could be based on combinations of
- e.g. High Risk cases may be handled by an organisation who can make house visits, Medium Risk cases could be handled by a call centre.
The location - e.g. Some organisations may cover certain geographic areas.
Closest exiting relationship - e.g. Some people may already have a case officer.
We heard examples where cases were allocated to District Councils, Housing Associations and so on.
Sharing Case Data with a Responsible Organisation
will need to access data from the
. This could be provided as a one-off snapshot of data, or as a shared access to data, or via a shared portal.
We heard of various ways in which data is shared at this stage. SAVVI recommends some of the data structures that could be used, and the
contains examples from councils.
Contacting People and Households at Risk
The Responsible Organisation contacting a person or household based on the Risk Category
can work through its part of the
and make contact with people or households, to asses their needs.
We heard of contact strategies that included
letter inviting the person to make contact
Contacts should be recorded as a
as a part of the dashboard that is described in the
phase. SAVVI recommends some of the data structures that could be used.
A Person making contact themselves
A person may not wait to be contacted, and make contact themselves. Thy may contact any partner to the vulnerability initiative. The organisation receiving the call becomes the
If a person has already been identified in a
, then there will be a
which can be used to record the
. Otherwise, a new
will be created by the
A concern raised about a Person or Household
A contact might be received from a someone other than the vulnerable household. for example
an elected representative
If they are referring to a person or household who is already on the
, the Contact can be recorded, and that may influence the prioritisation of the
may choose to raise a new
, and arrange for it to be contacted.
Where a new
is raised, because the person or household was not identified on the
phase is an opportunity to reflect on the actual profile of the vulnerability to consider if the choice of
, or the
@Risk Stratification Policy
could be improved so that a better ‘hit rate’ is achieved in the future.
Reassigning the Responsible Organisation
As contact is made, it may become apparent that another organisation is more appropriate to take responsibility for the assessing the case, and assuring that appropriate assistance is offered, in which case the
can be re-assigned.
, having made contact with a Person or Household, listens to their story, makes a
, and picks out particular
that can be addressed.
We heard a number of approaches to this. Some tools or models adopt a ‘strength based approach’ rather than simply asking which services a person would like. That approach enables the
to understand the person’s own strengths and capabilities, and what support might be available from their wider support network such as family as a part of assessing what further needs might need to be addressed.
SAVVI recommends some of the data structures that could be used.
A common set of Need Definitions should be established by the
so that a common dashboard can be presented across the vulnerability initiative.
At this stage, the
is private to the
may be shared as a statistic to the
Information Governance when Assessing Needs
The assessment information will be added to the
, so the Information Governance for that will apply.
In addition, some of the
will be shared with
. Depending on the relationship to the
, it may be appropriate to ask the person contacted, for consent to share data with the
Having assessed a
may have been found. For example, a person may say that they are being well supported by friends and family, so no support needs arise.
At this stage, the
may decide to
, with a suitable
Plan to make contact again in the future.