phase. SAVVI recommends some of the data structures that could be used.
A Person making contact themselves
A person may not wait to be contacted, and make contact themselves. Thy may contact any partner to the vulnerability initiative. The organisation receiving the call becomes the
@Responsible Organisation
.
If a person has already been identified in a
@Risk Category
, then there will be a
@Case
which can be used to record the
@Contact Event
. Otherwise, a new
@Case
will be created by the
@Responsible Organisation
.
A concern raised about a Person or Household
A contact might be received from a someone other than the vulnerable household. for example
a professional
a relative
a neighbour
an elected representative
... and so on.
If they are referring to a person or household who is already on the
@Case Index
, the Contact can be recorded, and that may influence the prioritisation of the
@Case
.
Otherwise, the
@Responsible Organisation
may choose to raise a new
@Case
, and arrange for it to be contacted.
New Cases
Where a new
@Case
is raised, because the person or household was not identified on the
phase is an opportunity to reflect on the actual profile of the vulnerability to consider if the choice of
@Vulnerability Attributes
, or the
@Risk Stratification Policy
could be improved so that a better ‘hit rate’ is achieved in the future.
Reassigning the Responsible Organisation
As contact is made, it may become apparent that another organisation is more appropriate to take responsibility for the assessing the case, and assuring that appropriate assistance is offered, in which case the
@Responsible Organisation
can be re-assigned.
Assessing Needs
The
@Responsible Organisation
, having made contact with a Person or Household, listens to their story, makes a
@Situation Assessment
, and picks out particular
@Needs
that can be addressed.
We heard a number of approaches to this. Some tools or models adopt a ‘strength based approach’ rather than simply asking which services a person would like. That approach enables the
@Responsible Organisation
to understand the person’s own strengths and capabilities, and what support might be available from their wider support network such as family as a part of assessing what further needs might need to be addressed.
SAVVI recommends some of the data structures that could be used.
We heard of
@Needs
such as
access to shopping
debt advice.
A common set of Need Definitions should be established by the
@Lead Organisation
so that a common dashboard can be presented across the vulnerability initiative.