SAVVI

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The Process

Support

Where

@Delivery Organisations⁠

provide support

@Actions⁠

to address people’s

@Needs⁠

Referring a Need to one or more delivery organisations

Having established the

@Needs⁠

of a person or

@Household⁠

, the

@Responsible Organisation⁠

then refers each

@Need⁠

to a

@Delivery Organisation⁠

A single

@Delivery Organisation⁠

might handle all the

@Needs⁠

of person or household, or just some. For instance, one organisation might give help with shopping, while another handles access to medicines.

⁠

@Delivery Organisations⁠

can range from public sector bodies through to local informal community groups.

The

@Lead Organisation⁠

or the

@Responsible Organisation⁠

can also be a

@Delivery Organisation⁠

SAVVI recommends some of the data structures that could be used to pass information to a

@Delivery Organisation⁠

Information Governance when passing data to and from a Delivery Organisation

@Delivery Organisation⁠

will need to know about

the

@Person⁠

@Household⁠

that they are asked to support

the address

the

@Need⁠

⁠

special instructions

The

@Responsible Organisation⁠

should

establish a

Data Sharing Agreement⁠

with each

@Delivery Organisation⁠

set up an ‘End User Licence’ if licensed data is being shared.

SAVVI gives advice on how to share address data when that has been taken from a licensed source.

Although these are not different to any other data handling scenario, SAVVI has some advice about the steps to take, and points to guidance from authoritative sources such as the Information Commissioners Office (ICO). The

SAVVI Catalogue⁠

contains some examples.

A Plan for each Need

@Delivery Organisation⁠

can report back on how they plan to provide support. For example, they may plan to provide a weekly food-box, or to provide debt counselling.

Updating the

@Responsible Organisation⁠

with a

@Plan⁠

, gives some assurance that a

@Need⁠

is being managed. At its simplest the

@Delivery Organisation⁠

can just indicate that there is a

@Plan⁠

, without any further detail.

SAVVI recommends some of the data structures that could be used to pass planning information back to a

@Responsible Organisation⁠

Providing Support

Each support activity that a

@Delivery Organisation⁠

provides, can be recorded as an

@Action⁠

and reported back to the

@Responsible Organisation⁠

This is useful information that can be reported in a dashboard in the

Report⁠

phase, and can be analyzed for effectiveness during the

Improve⁠

phase.

SAVVI recommends some of the data structures that could be used to pass event information back to a

@Responsible Organisation⁠

Closing a Need

@Delivery Organisation⁠

may judge that a

@Need⁠

has been satisfied. For example, a person may say that they have now made arrangements for shopping. Similarly, a person may contact the

@Responsible Organisation⁠

to say that they no longer have the

@Need⁠

SAVVI recommends some of the data structures that could be used to update a

@Need⁠

with an

@Outcome⁠

Closing a Case

When all the

@Needs⁠

for a

@Case⁠

have been closed, the

@Responsible Organisation⁠

can close the

@Case⁠

and apply an

@Outcome⁠

Alternatively, the

@Responsible Organisation⁠

may have a further

@Contact Event⁠

about the person or household which gives updated information about the situation. For example, the person may have moved. That would lead to a further

@Situation Assessment⁠

, which in turn may update or cancel the

@Needs⁠

, and may lead to the

@Case⁠

being closed with a suitable

@Outcome⁠

SAVVI recommends some of the data structures that could be used to close a

@Case⁠

and apply an

@Outcome⁠

⁠