to address people’s
Referring a Need to one or more delivery organisations
Having established the
of a person or
then refers each
might handle all the
of person or household, or just some. For instance, one organisation might give help with shopping, while another handles access to medicines.
can range from public sector bodies through to local informal community groups.
can also be a
SAVVI recommends some of the data structures that could be used to pass information to a
Information Governance when passing data to and from a Delivery Organisation
will need to know about
that they are asked to support
set up an ‘End User Licence’ if licensed data is being shared.
SAVVI gives advice on how to share address data when that has been taken from a licensed source.
Although these are not different to any other data handling scenario, SAVVI has some advice about the steps to take, and points to guidance from authoritative sources such as the Information Commissioners Office (ICO). The
contains some examples.
A Plan for each Need
can report back on how they plan to provide support. For example, they may plan to provide a weekly food-box, or to provide debt counselling.
, gives some assurance that a
is being managed. At its simplest the
can just indicate that there is a
, without any further detail.
SAVVI recommends some of the data structures that could be used to pass planning information back to a
Each support activity that a
provides, can be recorded as an
and reported back to the
This is useful information that can be reported in a dashboard in the
phase, and can be analyzed for effectiveness during the
SAVVI recommends some of the data structures that could be used to pass event information back to a
Closing a Need
may judge that a
has been satisfied. For example, a person may say that they have now made arrangements for shopping. Similarly, a person may contact the
to say that they no longer have the
SAVVI recommends some of the data structures that could be used to update a
Closing a Case
When all the
have been closed, the
can close the
and apply an
may have a further
about the person or household which gives updated information about the situation. For example, the person may have moved. That would lead to a further
, which in turn may update or cancel the
, and may lead to the
being closed with a suitable
SAVVI recommends some of the data structures that could be used to close a
and apply an