The build trap is when organisations become stuck measuring their success by outputs rather than outcomes. It’s when they focus more on shipping and developing features rather than on actual value those things produce. When companies stop producing real value for the users, they begin to lose market share, allowing them to be disrupted. Companies can get out of the built trap by setting themselves up to develop intentional and robust product management practices. At that point, product managers can find the opportunities to maximise business and customer value.
Becoming product-led means shifting the entire mentality of the organisation from delivering features to achieving outcomes. It involves changing structure, strategy, but also policies and reward systems.
The build trap is a terrifying place for companies because it distracts them. Everyone is so focused on shipping more software that they lose sight of what is important: producing value for customers, hitting business goals and innovating against competitors.