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Q+A
COMMON WEDDING PACKAGE QUESTIONS
Is there a different price for children?
Depending on your package, anyone between four and twenty will receive a discount. Children three and under are free. (Be sure to let us know how many infants there are for seating purposes.)
What is the administration fee?
All of our services are subject to an administrative fee and sales tax. Our 22% administrative fee is used to pay for the administration of our expansive package offerings and to provide our team members with a wage that doesn’t depend on client tips or gratuities.
Can our guest count change?
Definitely! You’re welcome to adjust your guest count throughout the planning process. We ask for your final guaranteed guest count and your final payment based on that count ten days before your event date. We use this number to order food and linens, schedule the banquet team, etc. After your final meeting: If your guest count goes up, let us know as soon as possible, and that will become your new guaranteed guest count. You’ll be charged for the original guaranteed amount if your count goes down. If the number of guests at your wedding is more than the guaranteed count, you’ll be charged for the additional guests.
Do we need our own insurance?
We do not require you to have any additional insurance. We have comprehensive building liability insurance. If you decide to get wedding insurance, check Bliss Benefits for exclusive discounts.
THE PLANNING PROCESS QUESTIONS
Can we customize our package?
Yes! Most people make at least a few personalization's to their package. We can customize your chosen package as we go through the planning process, although it may be more difficult to change things as we get closer to your wedding date. Services that require vendors like florists, bakers, and DJs may require advanced notice. Take a look at all of our enhancements
! Can we choose our own florist/baker/DJ?
If your package includes these items, our recommended vendors are covered. You can remove services from your package and bring in an independent vendor. We ask that you use professional vendors. Bakers and DJs must provide a business license and proof of liability insurance coverage. If price is your main concern, we’ve already negotiated on your behalf to provide the most significant value and quality with our recommended vendors.
Can we use our own decorations?
Sure! We love it when couples bring in personal touches and DIY projects—just make sure you run everything you plan to use by us beforehand to ensure all elements are approved. For example, confetti, fake petals, and open flames are a no-no. We can advise you about what sort of décor would work well with your vision and theme!
How many hours in advance do we have access to the facility on our wedding day?
We can always guarantee one hour before your start time. Anything earlier than that is based on availability. This can be arranged at your six-week Details Call and confirmed at your final meeting ten days before your event.
What type of audio-visual equipment do you have?
We provide one microphone, a projection screen, and a robust sound system. You may provide your own or rent additional equipment through an independent contractor if you have additional needs. Your DJ may also have rental options available.
COMMON INVITE QUESTIONS
How soon will we receive our order?
Most invitation orders are printed, packaged, and shipped within 5-7 business days. Standard ground shipping is included in your package.
How soon should we mail our invitations?
Traditionally, invitations go out six to eight weeks before the wedding, giving guests plenty of time to clear their schedules and make travel arrangements. If it’s a destination wedding, give guests more time and send your invites three months before your wedding. Most couples also send save-the-date cards, which go out six months to a year before your big day.
We’re having an adults-only wedding (no kids). How can we make this clear to our guests?
Address your invitations correctly - to each guest by name, not “and guest." Guests should understand that the invite is meant for only those mentioned. You may also note “Adult-only reception to follow” on your invitation.
Do we have to invite every guest with a date or plus-one?
No! Inviting guests solo is perfectly acceptable if they aren’t married or in a serious relationship. Most guests will understand that an invite without ‘and Guest’ or another name means a plus-one is not invited.
Will we need extra postage to mail our invitations?
Each invitation is unique by size and weight and by what additional items you place inside. The best way to figure this out is to put your invitation together with a response card, map, etc., and take it to your local post office to have it weighed. They will be able to tell you if it will take extra postage or not. Postage costs are not included in your wedding package.
Do you print invitations in languages other than English?
Yes. We can print your wording in any language that uses the English alphabet. There is an additional charge for invitations and enclosure cards. Please note in the special instructions field (found for each item under the ‘Add Special Instructions’ tab) stating the wording you want in the preferred language, ensuring capitalization, spelling, and punctuation. We will print exactly what you send us in the typestyle you choose. If the language you’re using to print your invitations does not use the English alphabet, please contact 866.941.7684, and our invitation partner, Tatex, will do all they can to help.
QUESTIONS ABOUT CAKE
How big will my wedding cake be?
Your wedding cake will be appropriately sized to feed everyone based on the final guest count you give us ten days before the wedding during your final meeting. Discuss tier specifications with your bakery directly.
Can we have different flavors for each of the tiers?
Yes, your cakemaker can design a cake with different flavor tiers. One of the best things about working with the bakery directly is shortlisting flavor profiles!
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