Answer categories
Sorted Answer categories
Sorted Answer categories
Category area: +5
Tag category 1
Answer category searcher
Category area
Answer observation
Journey stage
Pain point
Positive point
Tag category 1
3
Answer category 1 (carries out their work in Excel)
Stage 4
Answer category 4 (X is a big part of their role)
Analysis and Report Creation
Answer category 6 (process P is a big pain point)
Analysis and Report Creation
Tag Category 3
1
Answer category 5 (role includes doing Y and Z)
Acting on Findings
Tag category 4
2
Answer category 2 (they only do this task at home and not the others)
Stage 4
Answer category 3 (they share by using this tool)
Analysis and Report Creation
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