Gallery
User Research template for publication
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Outputs

icon picker
Journey map

Insights journeys
Stage number
Journey stage
Category area
Answer observation
Pain point
Positive point
4
2
1
Answer category 1 (carries out their work in Excel)
1
Answer category 2 (they only do this task at home and not the others)
3
2
Answer category 4 (X is a big part of their role)
Answer category 6 (process P is a big pain point)
1
Answer category 3 (they share by using this tool)
1
1
Answer category 5 (role includes doing Y and Z)

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