Model 5 - Attended in tandem

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In certain situations, it may not be practical or efficient for a robot to take control of your machine. Instead, consider the Attended in Tandem automation model. This approach allows the robot to work alongside you, providing valuable information while you focus on your primary tasks

In a customer service scenario, agents often face the challenge of navigating multiple systems during customer calls. This process can be time-consuming and prone to errors, leading to frustrations for both the agent and the customer.

With Attended in Tandem automation, agents can seamlessly handle customer queries while the robot operates in the background. The robot accesses, compiles, and presents the necessary information, enabling agents to address customer needs more efficiently. This boosts productivity, reduces resolution times, and ultimately enhances customer satisfaction.

In this model, your attended robot can:

Trigger and execute processes.

Monitor your activities and launch processes automatically.

Run processes directly from the UiPath Assistant (App).

Execute processes while you continue working on the machine.

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