Lesson 6 - How can automation fit into my business?

What you'll learn in this lesson

At the end of this lesson you should be able to:

Recognize the roles that were created to support the automation journey.

Identify which roles you can take in the automated enterprise context.

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Lesson overview

Robots aren't necessarily stealing jobs; instead, automation creates opportunities to advance skills and achieve greater success.

This lesson outlines organizational changes during automation journeys, exploring newly-created jobs, roles, and upskilling possibilities that come with the process.

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The fully automated enterprise

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These are some of the questions that can pop up in every employee's mind when first hearing about automation, just like Arden, a Customer Service Executive for a home appliance company, XYZ Inc. But in a short time, Arden turned from automation nonbeliever to Automation Champion!

Their transformation began when their department was selected for the automation pilot project. Initially, the team experienced a mix of hesitation and curiosity, which is expected with major changes. However, as you'll see, that changed fairly quickly.

Watch the video below to see the evolution of XYZ Inc. through Arden’s eyes!

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Lesson summary

Contrary to common misconceptions, automation and digital transformation open up opportunities for skill advancement and career success. As automation is integrated throughout the organization, new roles and possibilities emerge, fostering professional growth and encouraging employees to expand their expertise.

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