Feedback

Extra requirements

As the enterprise has more stores and more staffs, it’s getting harder to understand customers. It will be helpful to collect customer feedback after each order to analyze and response.

Overview

2-person team

Adding necessary requirements to guide the development

Requirements

Share 1 of the lesson from any of the reading assignments below

Can also search and teach about an example of customer feedback management

Apply it to the requirements below when possible

Allow customers to add a star rating and a comment to any past order

Allow authorized users to

view all ratings and also by customer, store and barista

response to comments

Optional

Allow baristas to accept an order and be assigned to that order and its rating

Allow baristas to view their average rating

Reading assignments

⁠

https://blog.hubspot.com/service/feedback-management⁠

⁠

Gallery

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