Extra requirements

After releasing the feedback form, the shop has received some bad responses. Some of them could have been resolved if the staff has been notified right away. It could be great if we can notify the staff to resolve the case and them as tasks to track the progress of resolution

Overview

2-person team

Adding necessary requirements to guide the development

Requirements

Share 1 of the lesson from any of the reading assignments below

Can also search and teach about an example of customer feedback management

Apply it to the requirements below when possible

Notify the assigned staff through email right after receiving a bad responsea

Store the bad feedback as tasks. Staff should be able to:

See user’s contact info to contact them

Change the task status to resolved

Optional

Send another feedback after the resolution to verify that the staff really resolved it and your customers are happy at the end

Gallery

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.