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After releasing the feedback form, the shop has received some bad responses. Some of them could have been resolved if the staff has been notified right away. It could be great if we can notify the staff to resolve the case and them as tasks to track the progress of resolution


2-person team
Adding necessary requirements to guide the development


Share 1 of the lesson from any of the reading assignments below
Can also search and teach about an example of customer feedback management
Apply it to the requirements below when possible
Notify the assigned staff through email right after receiving a bad responsea
Store the bad feedback as tasks. Staff should be able to:
See user’s contact info to contact them
Change the task status to resolved
Send another feedback after the resolution to verify that the staff really resolved it and your customers are happy at the end

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