Changes in Data Resources

Escalations Tracker -

Link⁠

⁠

22/03 - Current escalations - 12

How to reduce number of escalations getting recorded on this tracker

To take deeper dive into the escalations coming

Team Performance Tracker -

Link⁠

⁠

22/03

To include average resolution time for CS agents

Steps to reduce FRT for CS agents

Tracking escalations taking less and more than 2 mins for FRT and 5 mins for resolution rate

Introduce timestamp sheet

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.