Skip to content
CS Internal Handbook
1. Onboarding Checklist
2. Roster & Shifts
3. Daily SCRUM
4. SLAs and Escalations
5. Reporting
CS Assets
Changes in Data Resources
CS Manager Playbook
More
Share
Explore

CS Assets

Table 1
0
Column 1
Column 2
1
CS Internal Handbook - Staff Manual, Reporting, Shifts, Escalation Matrix
CS Internal Handbook
2
Escalation Tracker - Objective, Mechanism, Analysis
Escalation Tracker
3
CS Roster
https://docs.google.com/spreadsheets/d/1lUpu7-v6I8JVhmQmOqjbj0QOrk_wWN4zQruQOMA5shc/edit?pli=1#gid=649406906CS Roster
4
CS Escalation Matrix Doc
4. SLAs and Escalations
5
Backlog maintenance & priority Tagging
Click up
6
CS reporting - Daily & Weekly
Tracker
7
Fresh Chat Matrix
Freshchat Reports
8
Knowledge Gaps Identification
KG Tracker
9
Reference Guide (Coda Doc)
Coda Doc
10
KRA
KRA
11
​
​
There are no rows in this table
⁠

Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.