CS Assets

Table 1
Column 1
Column 2
CS Internal Handbook - Staff Manual, Reporting, Shifts, Escalation Matrix
Escalation Tracker - Objective, Mechanism, Analysis
CS Roster
https://docs.google.com/spreadsheets/d/1lUpu7-v6I8JVhmQmOqjbj0QOrk_wWN4zQruQOMA5shc/edit?pli=1#gid=649406906CS Roster
CS Escalation Matrix Doc
Backlog maintenance & priority Tagging
CS reporting - Daily & Weekly
Fresh Chat Matrix
Knowledge Gaps Identification
Reference Guide (Coda Doc)
KRA
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