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Scorecard Sections

Feedback Date
Who recieved the DSAT?
Survey Channel
DSAT Score
Was the DSAT related to a new issue that came up after we sent the survey?
External Drivers
Main Issue Tag
Second most relevant tag (if applicable)
Behavioral Drivers 1,2,3
If you've selected behavioral driver(s), who were they intended for?
Do we need to act upon this DSAT?
Expected Follow Up Date
If we needed to act upon the DSAT, did we?
Did we resolve the DSAT?
What was the rating at final check?
Date Checked
Feedback Date
What goes here?
Date DSAT was recieved
Input Type
Selection from Calendar
Tracking DSAT age when handled, frequency, and time-related trends.

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