Process Documentation

Flows & Responsiblities
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Team Lead
Works Mon-Fri
Team Lead
Works Tue-Sat
QA
1-Star
QA
2-Star
QA
3-Star
QA
Reaction Data
Role
Team Lead
Scheduled
Works Mon-Fri
Actions
Monday
Check DSAT reviews assigned to your team from previous Friday in Playvox + follow up before EOD the working day after the review is submitted.
Tuesday-Friday
Check DSAT reviews assigned to your team from previous day in Playvox + follow up before EOD the working day after the review is submitted.
Responsibilities
Check DSAT Scorecard Evaluations
Follow up (or coordinate follow up) for reviews “not meeting goal” before EOD the working day after the review is submitted.
Check mentions in Playvox for behavioral DSAT flags
Communicate promptly with QA/OPs when coverage is needed

Created on
5/3/2022, 1:53 PM
Modified on
6/28/2022, 10:05 PM

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