Drivers


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Behavior
Lack of Generosity
Behavior
Clarity
Behavior
Use of Tools
Behavior
Delayed Resolution
Behavior
Incorrect Resolution
Behavior
No Resolution
Behavior
Personal Ownership
Behavior
Reassignment Issues
Behavior
Closing Issues
Behavior
Tone/Empathy/Conversational Skills
Behavior
Not Informed
Behavior
Unlisted
External
Customer's Behavior
External
Customer's Technical Knowledge
External
Customer’s Confusion
External
Unlisted
Unclear
DSAT given late
Unclear
Customer seemed happy
Unclear
No Customer Response
Unclear
Unlisted
Process
Delayed Responses
Process
Lengthy/Failed Troubleshooting
Process
Reassignment Issues
Process
Support Limitation
Process
Unlisted
Product
Delivery Delay/Issue
Product
Missing Feature
Product
Product Damaged/Defective
Product
Unhappy with Result
Product
Marketing Issues
Product
Unlisted
System
Message reception issue
System
OA Error (Mixtiles) / Shopify Error (easyplant)
System
Web / App Error (Mixtiles) Web Error (Easyplant)
System
Promo Issues
System
Refund/Charges Issue
System
Unlisted
Other
None

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