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ETS Product Strategy - TOEFL Primary
Advancing English Proficiency Worldwide
A. Buyer Persona Details
B. Market Data and Global Outlook
C. ETS Landscape
D. Product Offering Summaries
E. User Narrative
F. API Solution Analysis
G. End-to-End User Journeys
H. Success Metrics & Risk Mitigation
I. Implementation Roadmap
J. Financial Estimates
K. Future Press Release
L. Acronyms for English Language Instruction
M. Links & Resources
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Advancing English Proficiency Worldwide

A Strategic Growth Plan for ETS's TOEFL Primary

Overview

This brief outlines a strategic growth initiative for ETS to enhance and expand their TOEFL Primary product offering. Leveraging market research, buyer personas, competitive advantages, and new solution ideation, it provides a roadmap to increase TOEFL Primary's global reach and revenue.

The Problem

Young English language learners lack access to universally recognized and scalable English proficiency assessment tools and guidance, hindering effective language learning and teaching globally.

Our Goals

Democratization of access: Enable universal access to gold standard English proficiency assessments by providing seamless integration capabilities to education apps, test prep providers, and schools globally.
Validated benchmarking: Equip learners, educators, and parents with a globally recognized framework to localize, personalize, and accurately benchmark each child’s unique learning path.
Promotion of collaborative innovation: Foster collaboration between ETS and third-party platforms, leveraging shared expertise to advance English learning methodologies and tools.
At its core, the problem is enabling equitable access to quality English learning for young students worldwide.
The top goals focus on accessibility, localized relevance, and personalized, data-driven instruction.
By expanding the TOEFL Primary suite, ETS can become an authoritative platform for customized, standards-aligned English proficiency development globally.
The key is balancing scale and automation with cultural sensitivity and human guidance. Our solutions seeks to optimize content for engagement while maintaining educational rigor.

Market Landscape

English learning is a $54.8B market growing at 12.5% annually. Key demographics include 125M learners in India, 400M in China, and high growth in Latin America and Southeast Asia. Europe also sees strong demand with business adoption of English.
Top trends are blended learning, speech recognition, educational gaming, and AI-enabled personalized instruction. Market forces highlight the need for customized solutions catering to regional nuances.

Buyer Personas

Parents: Tech-savvy, Time-Pressed, Achievement-Focused, Budget-Conscious, Early Introducer.
Motivations range from casual exposure to intensive fluency. Key pain points are cost, time limitations, and finding age-appropriate resources.
Educators: Innovators, Traditionalists, Resource-Limited, Inclusivity-Focused, Standards-Aligned.
Seek technology integration, curriculum alignment, and customized solutions. Pain points include limited budgets, balancing varied needs, and outdated resources.
Kids: Cosmopolitans, Upward Movers, Migrants, Achievers, Traditionalists.
Motivated by opportunities, belonging, and navigating a global landscape. Challenges include access limitations, high expectations, and cultural biases.

Solutions to Enhance TOEFL Primary

Assessment API for Third-Party Integration
Personalized Adaptive Learning Platform
Interactive Mobile Games for Skill Practice
Localized Apps and Instructional Content
Digital ESL Storybooks with Built-in Assessments
Parent-Teacher Progress Dashboard
Virtual English Immersion Camps
Customized School Sponsorship Programs

ETS Competitive Advantages

Trusted global brand recognition
Unparalleled assessment expertise and development rigor
Massive repository of language learning data and research
Network of academic institutional partnerships worldwide
Capability to adapt assessments and content for localized relevance

Our Solution: API Integration Strategy

An API allows integrating TOEFL assessments into diverse platforms, expanding access and reach while creating strategic partnerships. Key features would enable diagnostic placement, benchmark mapping, adaptive question sets, and rich analytics. Core benefits are increased standardization, continuous improvement through data insights, and new licensing revenue streams.
Careful change management and rigorous quality control are essential for successful adoption. The risks of reputation impact, loss of differentiation, and security need clear mitigation plans. But the approach leverages ETS's strengths while achieving scalability through an assessment ecosystem.
Implementation Roadmap
2
Market Research & Needs Analysis
Technology & Tools Assessment
Stakeholder Engagement & Feedback
Drafting Preliminary Documentation
Core API Development
User Interface Design for Analytics Dashboard
Preliminary Testing & Debugging
Beta Release
Gather Beta Feedback & Iterate
Enhancement of Documentation & Support Material
Final Testing & Debugging
Official Product Launch
Marketing & Outreach
​
Apr 2024
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Month
TodayFit
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Metrics and KPIs

API integration by strategic Edtech partners
Increased TOEFL Primary volume and revenue
Expanded global reach and brand awareness
Improved learning outcomes via aligned resources

Risks and Mitigations

Strategic: Resistance to change, competitive threats, loss of uniqueness
Executional: Integration challenges, subpar user experiences, cost overruns
Operational: Data privacy/security breaches, dependence on partners
Financial: Pricing challenges, low ROI on tech investments

Summary

This strategic plan for TOEFL Primary leverages ETS's core capabilities in assessment while expanding offerings to provide a more comprehensive English learning solution tailored to modern demands. The phased implementation approach focuses on high-impact partnerships, validated integrations, and continuous improvement based on market feedback and data insights. With meticulous change management, this plan can strengthen ETS's leadership in English language learning worldwide.

Appendix

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A. Buyer Persona Details
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B. Market Data and Global Outlook
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C. ETS Landscape
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D. Product Offering Summaries
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E. API Solution Analysis
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F. User Narrative
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G. End-to-End User Journeys
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H. Success Metrics & Risk Mitigation
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I. Implementation Roadmap
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J. Financial Estimates
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K. Future Press Release
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L. Acronyms for English Language Instruction
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M. Links & Resources
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Cover Image:
Children’s Games, Pieter Bruegel the Elder
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