Identified: A solution has been identified, but implementation has not yet begun.
Underway: Solution’s implementation has begun. In some cases, assistance from the customer may be required. This will be indicated in the ‘resources’ column as well as the issue’s notes and/or comments.
Testing: The solution’s implementation is being tested internally by Boon team members.
UAT (User Acceptance Testing): Solution requires customer approval to confirm it meets their requirements.
Resolved: The solution has passed UAT.
How to use this document
Creating New Tickets
Select the ‘Create new ticket’ button at the top right or the ‘New row’ arrow at the bottom of the table.