Business Capabilities Matrix

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Our proprietary Business Capabilities Matrix helps to determine the right metrics, activities, people, and resources needed to be a PSV business. This matrix highlights key areas within the VALUE CHAIN that are essential for every business and directly ties to the Value Prop. The four key areas we start with are:

How we SELL: (products or services)

How we DELIVER (the products or service to our customers)

How we COLLECT the payment from our customers

How we GOVERN our organization (internal governance and external compliance)

Steps:

Identify Key Success Measures (KSMs)

Identify Key Activities (KAs)

Identify Other Capabilities (Skills & Abilities; Tools & Resources)

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