Registration Layout Options

Last Updated: 1/6/23

As of right now, RainFocus only allows for direct mapping with their kiosks and printers, meaning each kiosk has to point to a specific printer. They are currently developing a load balanced option, also sometimes referred to as “Round Robin”, which would allow kiosks to send jobs evenly across each printer. This is by far the most efficient check-in model.

When using direct mapping, our layout options are fairly limited. We really have two different routes we can take. Both have identical software/hardware requirements, just different layouts:

Option A: White Glove Check-in (Kiosks near Printers)

For this model, the check-in kiosks are placed near the printers. Often times the kiosks will be on top of the Freeman smart desks that the printers sit behind. The attendee would check in and receive their badge at the same location (white glove).

This model would typically use an accordion style stanchion queue with an ambassador at the front of the line directing attendees to open kiosks.

Pros:

Less space requirement

More personable

Able to increase the number of kiosks per printer 3:1 or 4:1 (maximizing printer efficiency)

Do not need to staff as many ambassadors at kiosk machines, can also scale up and down based on peak reg times.

The same ambassadors working the back of the desks can assist attendees with kiosks

This is what RainFocus considers to be “best practice”

Cons:

Not a continuous flow, attendee will need to stand and wait for badge to be printed and clipped (~30s)

May require more kiosks to maximize efficiency

⁠

Option B: “Racetrack” Check-in (Kiosks far from Printers)

For this model, the check-in kiosks are placed far away from the printers. In order for this to work to maximum efficiency, the kiosks should be no less than 50’ away from the printer desks. You ultimately need to create about 30 seconds worth of “travel time” for the attendee. Any distance shorter than that would create queues between kiosks and printers.

The idea behind this model is to create a continuous flow for registration. The attendee would check in at a kiosk, and in the amount of time they walk to the printer desk the ambassador will have had their printed badge clipped with a lanyard and ready to go.

Pros:

Continuous flow - attendee should not need to stop after checking in.

Can create a touch-less check-in if we force the use of QR code express check-in

Cons:

Larger space requirement - kiosks need to be far away from printer desks so the entire reg footprint is much larger overall

Attendee has to know where to go after checking in. Stanchions definitely help here but we have seen instances at previous events where attendees still get confused.

During peak reg times queues can start to form between check-in and printers if there is not enough distance or enough ambassadors clipping lanyards.

No other RainFocus clients use this model so it’s a bit unique to SN

Note: This type of model is best used in combination with load balanced printing. The absolute most efficient registration model you can run is load balanced printing where you create space from the check-in machines and printers.

Ex. RSAC checks in upwards of 50k attendees using just 15 printers.

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.