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Success Factors

What we need from you to be successful

Programme Kick-Off - core team + relevant leadership present

Audit Workshop - client to prepare background summary materials

KPI & Priority Workshop - leadership / panel presence required

Programme Launch / Q&A - CEO required for 30 minute interview

Strategy Panel - client to approve pitch template

Teams

5-7 team size maximum for all sessions

Experts selected for knowledge/insight into challenge areas

Decider selected for each group

Workshops

Zoom + Miro used by default

Billing

Billing schedule: A billing schedule will be agreed at sign off

Team Confirmation: 30% of the project value (35,000) invoiced at sign off to secure team

Invoice amounts: Invoices will be raised each month, reflecting completed deliverables

Payment terms: Invoices are payable on 30 day terms and paid in GBP

Communication

We prioritise problem-solving and 'doing' over bureaucracy and 'busy-work'. We use technology to keep you informed with progress and our default is little and often rather than death-by-powerpoint.

We've outlined our approach below and if you'd like to change our style or frequency of communication just let us know and we'll revise the customer agreement.

Crisis / Issue Resolution

Phone

As Required

Workshop Outputs

Miro export (.pdf)

As Required

Meeting Actions

Shared Google Document updated by all attendees

Live

WIP Update

Video Update

Weekly

Performance Feedback

Phone / Face-to-Face

Post-Event

Works Completed / Invoicing

Monthly

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