Programme Launch / Q&A - CEO required for 30 minute interview
Strategy Panel - client to approve pitch template
Teams
5-7 team size maximum for all sessions
Experts selected for knowledge/insight into challenge areas
Decider selected for each group
Workshops
Zoom + Miro used by default
Billing
Billing schedule: A billing schedule will be agreed at sign off
Team Confirmation: 30% of the project value (35,000) invoiced at sign off to secure team
Invoice amounts: Invoices will be raised each month, reflecting completed deliverables
Payment terms: Invoices are payable on 30 day terms and paid in GBP
Communication
We prioritise problem-solving and 'doing' over bureaucracy and 'busy-work'. We use technology to keep you informed with progress and our default is little and often rather than death-by-powerpoint.
We've outlined our approach below and if you'd like to change our style or frequency of communication just let us know and we'll revise the customer agreement.
Touchpoints
Channels
Frequency
Touchpoints
Channels
Frequency
1
Crisis / Issue Resolution
Phone
As Required
2
Workshop Outputs
Miro export (.pdf)
As Required
3
Meeting Actions
Shared Google Document updated by all attendees
Live
4
WIP Update
Video Update
Weekly
5
Performance Feedback
Phone / Face-to-Face
Post-Event
6
Works Completed / Invoicing
Email
Monthly
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