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3rd Party Support and Maintenance

Background: Brightpick is just entering the North American market and we have zero infrastructure or existing resources domestically. Instead of building out our own team for this, we will utilize a 3rd party for support and maintenance so that we can scale quickly and focus on our strengths.

Based on previous experience we have considered two primary vendors to date; Ricoh and Bell & Howell. From our initial meetings with them it seemed that both are capable of most of the scope we would like them to cover but that Brightpick is lacking the details needed to create a clear pricing scenario.

Installation and Commissioning Manpower Estimates

Physical installation/assembly (shelving, workstations, etc.)

4 hours per piece of fixed equipment

1 hour per Rack

IT Infrastructure installation/configuration (local server, Wi-Fi access points, video monitoring, etc.)

1 hour per IP camera

2 hours for Network Video Recorder

12 hours per server

2 hours per AP (assuming simple mounting arrangement)

1 hour per touchscreen/handheld

Robotic commissioning/test

120 hours, 3 FTEs for 3 weeks

Potential Partners

Ricoh

NDA in place

Coverage in all of North America but more through partners than Bell & Howell

Multiple existing AMR customers, deploying Amazon Go turnkey

Currently with no actual contracts or scaling forecast they are not willing to establish long term pricing but are willing to quote on a project basis at roughly $120-150/hour

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Primary Contact - Kevin McSheffry -

kevin.mcsheffrey@ricoh-usa.com⁠

⁠

Bell & Howell

NDA in place

Coverage in US and Canada, partner in Mexico that they recommend we work with directly when needed

Contract manufacturing capability and expertise, existing AMR customer base including MiR, existing ties to the eGrocery world with their automated locker product, L1 call center

Same as Ricoh, unwilling to quote long term but willing to quote on a project basis for a similar rate.

⁠

Primary Contact - Peter Dutka -

peter.dutka@bhemail.com⁠

⁠

NPSG

NDA in place

Primary customer has been Amazon for distribution center automation deployments, looking to diversify

Primary Contact - Bryan Knott - bknott@npsgglobal.com

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