Recruiting Capacity Planning Calculator
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Detailed Capacity Plan Calculator

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Customer Support

This is an example of how you could leverage this template to hire/borrow/contract another recruiter for the Customer Support team.

Customer Support

Based on the historical passthrough rates and the current hiring targets of
38
it will require Jane (our only recruiter) to take on
19
calls per week. Given she is supporting other departments, this is untenable for for her to be the sole recruiter for this role alone. Our recommendation is to bring on one more recruiter to support the interview load and ensure we hire these strategic roles as soon a possible.

Passthrough Rates

Stage
Definition
Passthrough Rate
1
Application Review
What percent of resumes do you agree to interview?
20%
2
Recruiter Screen
What percent of calls do recruiters pass on to hiring teams?
50%
3
Business Screen
What percent of candidates pass the hiring manager screen?
45%
4
Interview Loop
What percent of candidates pass the on-site loop?
50%
5
Offer
What percent of offers does your company close?
75%
There are no rows in this table

Headcount target

000
38
hires this quarter

Total Volume

App Review
Recruiter Screen
Business Screen
Interview Loop
Offer Extends
Offer Accepts
1
2252
450
225
101
51
38
There are no rows in this table

Update Recruiting Team Size

00
2
recruiters
on the team.
Based on
2
recruiters
, each recruiter will have to handle:
225
calls per quarter.
19
calls per week.
4
calls per day.
Based on your application review, you’ll need
11259
applications at the top of your funnel.


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