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The ultimate OKR toolkit for product marketers by Product Marketing Alliance
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Product adoption

User satisfaction

Ask your users how satisfied they are with a part of your product and track this satisfaction score over time.
Areas to measure satisfaction
0
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Area
Last survey result
1
The customer’s onboarding experience
7.5
2
Your product’s usability
8.6
3
Overall satisfaction
4.7
4
Speed
7.6
5
Functionality, and more.
9.6
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Potential questions to add to survey
Did you feel like our onboarding process covered everything you needed?
Were you able to use our product with ease after you finished the onboarding?
How could our onboarding process be better?
Quantitative score to track: On a scale of 1 to 10, how would your rate the onboarding process?
Add User satisfaction to your OKRs
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Objective
Key Result
Owner(s)
Time frame
Progress
1
User satisfaction
Maintain at least an average satisfaction score of 8.0 for onboarding experience
LT
Lola Tseudonym
Quarterly
Green
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