4.2 Given a scenario, implement basic change management best practices
Change Management Process
1.) Consult Documented Business Practices
A document that defines who interacts with the business process, how they interact, why they interact with the process, and when they interact.
2.)Purpose of the change
The whole reason the change management process starts
Ex. If the proposed change were to install a Microsoft Windows security patch, the purpose of the change would be to maintain security of the Windows OS
3.)Determine the scope of the change
scope of the change details how many systems + people the proposed change will affect
Ex. If you’re changing the code of a software within the business, the change could affect your sales people and customers. The scope of this change could impact the business itself.
Address the key components, what skill sets and activities will be required, the parties participating, and most importantly, the success metrics for the change.
4.)Analyze the risk associated with the change
A risk analysis should be performed in order to preemptively address potential problems before they occur.
Risk analysis is the process of analyzing the proposed changes for the possibility of failure or undesirable consequences.
Whenever a change is made to a system or equipment, there is the potential for the system or equipment to fail
The goal is to determine the likelihood and impact of each problem and have a response plan in place that can address it
5.)Create a plan for the change
section details how the proposed change will be executed.
Steps should be included in the plan for change
6.)Rollback (Backout) Plan in place
describes the steps to roll back from a failed primary plan
7.)End-user acceptance
Time must be set for the user to test out the new change from an end-user’s perspective.
8.)Change Board
the body of people who will ultimately evaluate and then approve or deny the change you propose
Goal of the change board is to evaluate the proposed changes in order to reduce the impact on day-to-day operations of the organization.
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