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Lana's Portfolio
Lana’s Customer Success Portfolio
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Lana’s Customer Success Portfolio

I help SaaS and HR tech companies retain complex customers by turning data, systems, and relationships into measurable retention.
Where I Create the Most Value
Online Resume
My Positioning
My Customer Success Philosophy
What I've Built
Tools & Systems I Work In
💡I bring 10+ years across Customer Success, HR, Benefits, and data-driven CX, with deep experience supporting complex, regulated customers.

What You’ll Find Here:

How I approach post-sales Customer Success in complex environments
How I translate customer and engagement data into retention strategy
Career highlights across SaaS, HR tech, and benefits platforms
The team environments where I do my strongest work

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I bring structure, clarity, and calm to high-stakes customer relationships. When customers are complex and retention matters, this is the work I do best.


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