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Lana's Portfolio
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Lana’s Customer Success Portfolio

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Who Am I?

Professionally, I’ve spent the first decade of my career working in HR/Benefits handling vendor files, reporting, Annual Enrollment activities…closely related to a business analyst. At my current company, I consult companies how to take engagement survey data and turn the results into focus areas and actionable items.
For the last couple of years I’ve been using data to tell the backstory to optimize customer experiences. I’ve found being a customer service manager incredibly fulfilling, and have been especially drawn to customer lifecycle.
As I’ve thought about my next steps, I realized I wanted to transition into a role that I can focus all of my energy on creating and implementing the best user experience all while increasing loyalty and retention.
When not working, I love to take cruises or travel in general, hang out with my pup Saint, shop and spend time with family.

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Strength:
I don’t have all the answers, but I have an unlimited willingness to learn and grow!
Weakness:
I consider myself to be someone who is creative and imaginative, and I enjoy developing new approaches to solve problems. But I've needed to recognize that a new approach may be less effective than the tried and true. I am now careful not to push for the new way and have learned how others were successful before me.

Next Play......

I want to be employed by a company that:
Values their employees
Encourages out of the box thinking
Provides opportunities to learn and grow my skills
Has a collaborative environment

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