Data
Tickets
Tickets
Ticket Source Table
ID
Created Date
Status
Reporter
Assigned To
Description
TTR
Priority
Resolved
Type
Summary
Work Notes
Office Location
Components
Breached SLA
Created
Asset
Full Text
Last Modified
Month Name
Month Num
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1
it-62
12/7/2020
Done
Filipe Franco
Hal Bedman
I need access to prod (via strongdm / prodaccess) to run a mapreduce against production snapshots.
Code is currently in https://github.com/kr-project/experimental/compare/taj-mapreduce-build?expand=1
I will likely iterate on this, and am planning to only use this as a read-only setup, very similar to how we do consistency pre-flights today.
Jason set up this map-reduce framework to help us analyze data across all docs that have been recently used, and this will help inform the performance impact of how we shard our snapshots.
To my knowledge, there’s no other reasonable way (at the moment) to access this data.
15 mins 47 secs
P2
12/7/2020 11:23:59 PM
Access Request
Requesting access to prod to run map reduce against prod snapshots
*
Distributed
Dev Tools
12/7/2020, 11:08:09 PM
it-62,requesting access to prod to run map reduce against prod snapshots,done,p2,i need access to prod (via strongdm / prodaccess) to run a mapreduce against production snapshots.
code is currently in https://github.com/kr-project/experimental/compare/taj-mapreduce-build?expand=1
i will likely iterate on this, and am planning to only use this as a read-only setup, very similar to how we do consistency pre-flights today.
jason set up this map-reduce framework to help us analyze data across all docs that have been recently used, and this will help inform the performance impact of how we shard our snapshots.
to my knowledge, there’s no other reasonable way (at the moment) to access this data.,access request,dev tools,distributed,filipe franco,hal bedman,*,
6/29/2022 12:24:29 AM
December
12
12/7/2020 11:21:52 PM
12/7/2020 11:21:50 PM
Start
2 secs
2
it-63
12/7/2020
Done
Jon Silverman
Hal Bedman
8 mins 21 secs
P2
12/7/2020 11:16:37 PM
Access Request
We should get a paid plan for Loom. I’ve hit my recording limits and we use it in sales internally and with clients.
11/12 still waiting on loom team to fill out security questionnaire
Need to get go ahead from chris that we’re always going to pay the SSO tax - no
11/30 loom still hasn’t sent over pen test details
San Francisco
Vendor Request
12/7/2020, 11:08:09 PM
it-63,we should get a paid plan for loom. i’ve hit my recording limits and we use it in sales internally and with clients.,done,p2,,access request,vendor request,san francisco,jon silverman,hal bedman,11/12 still waiting on loom team to fill out security questionnaire
Need to get go ahead from chris that we’re always going to pay the SSO tax - no
11/30 loom still hasn’t sent over pen test details,
12/7/2020 11:55:59 PM
December
12
12/7/2020 11:22:23 PM
12/7/2020 11:22:17 PM
Start
6 secs
3
it-64
12/7/2020
In Progress
Michael Varnish
Michael Varnish
P2
General
@khoi https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602286820 and https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602286817 (more spam, same name but 2 different emails)
*
Distributed
12/7/2020, 11:08:09 PM
it-64,@khoi https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602286820 and https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602286817 (more spam, same name but 2 different emails),in progress,p2,https://codaproject.slack.com/archives/cp13v9jlx/p1604433535403100,general,,distributed,michael varnish,michael varnish,*,
12/8/2020 12:06:09 AM
December
12
Start
-
4
it-65
12/7/2020
Done
Michael Varnish
Jon Silverman
8 mins 27 secs
P2
12/7/2020 11:16:37 PM
General
hey khoi, please mark the following 5 emails as spam: 1. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602283788 2. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284447 3. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284448 4. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284613 5. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284614 Thanks! :)
Distributed
Spam/Phish
12/7/2020, 11:08:09 PM
it-65,hey khoi, please mark the following 5 emails as spam: 1. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602283788 2. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284447 3. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284448 4. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284613 5. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284614 thanks! :),done,p2,https://codaproject.slack.com/archives/cp13v9jlx/p1604357979401300?thread_ts=1604357979.401300&cid=cp13v9jlx,general,spam/phish,distributed,michael varnish,jon silverman,,
12/7/2020 11:28:35 PM
December
12
Start
-
5
it-66
12/7/2020
Done
Jon Silverman
Olly Vaska
17 mins 23 secs
P2
12/7/2020 11:25:32 PM
Troubleshooting
My dev build takes an eternity now (10+ minutes) and I suspect `sentineld` is the culprit, despite the fact that I have my code in the "right spot".
Can’t reproduce on my own test machine. Build times are consistently ~5 minutes with or without the agent.
Alex OOO. SentinelOne support is requesting logs in addition to the metrics dumb. refer to ticket (554698)
Will snooze til Alex is back from PTO
Asked Alex to run additional logs
San Francisco
SentinelOne
12/7/2020, 11:08:09 PM
it-66,my dev build takes an eternity now (10+ minutes) and i suspect `sentineld` is the culprit, despite the fact that i have my code in the "right spot".,done,p2,https://codaproject.slack.com/archives/cp13v9jlx/p1603987369355000,troubleshooting,sentinelone,san francisco,jon silverman,olly vaska,Can’t reproduce on my own test machine. Build times are consistently ~5 minutes with or without the agent.
Alex OOO. SentinelOne support is requesting logs in addition to the metrics dumb. refer to ticket (554698)
Will snooze til Alex is back from PTO
Asked Alex to run additional logs,
12/7/2020 11:55:59 PM
December
12
Start
-
6
it-69
12/7/2020
Not Started
Hardware Request
Hello I need this thing
[ ]
12/7/2020, 11:43:12 PM
it-69,hello i need this thing,not started,,,hardware request,,,khoi pham,khoi pham,,
12/7/2020 11:54:32 PM
December
12
Start
-
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6
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