IT Support
Search Tickets
Search Tickets
1
Search:
There are no rows in this table
Search tickets
ID
Created Date
Status
Reporter
Assigned To
Description
TTR
Priority
Resolved
Type
Summary
Work Notes
Office Location
Components
Asset
Attachments
Breached SLA
1
it-62
12/7/2020
Done
Filipe Franco
Hal Bedman
I need access to prod (via strongdm / prodaccess) to run a mapreduce against production snapshots.
Code is currently in https://github.com/kr-project/experimental/compare/taj-mapreduce-build?expand=1
I will likely iterate on this, and am planning to only use this as a read-only setup, very similar to how we do consistency pre-flights today.
Jason set up this map-reduce framework to help us analyze data across all docs that have been recently used, and this will help inform the performance impact of how we shard our snapshots.
To my knowledge, there’s no other reasonable way (at the moment) to access this data.
15 mins 47 secs
P2
12/7/2020 11:23:59 PM
Access Request
Requesting access to prod to run map reduce against prod snapshots
*
Distributed
Dev Tools
2
it-63
12/7/2020
Done
Jon Silverman
Hal Bedman
8 mins 21 secs
P2
12/7/2020 11:16:37 PM
Access Request
We should get a paid plan for Loom. I’ve hit my recording limits and we use it in sales internally and with clients.
11/12 still waiting on loom team to fill out security questionnaire
Need to get go ahead from chris that we’re always going to pay the SSO tax - no
11/30 loom still hasn’t sent over pen test details
San Francisco
Vendor Request
3
it-64
12/7/2020
In Progress
Michael Varnish
Michael Varnish
P2
General
@khoi https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602286820 and https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602286817 (more spam, same name but 2 different emails)
*
Distributed
4
it-65
12/7/2020
Done
Michael Varnish
Jon Silverman
8 mins 27 secs
P2
12/7/2020 11:16:37 PM
General
hey khoi, please mark the following 5 emails as spam: 1. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602283788 2. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284447 3. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284448 4. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284613 5. https://app.intercom.com/a/apps/m22vs7y5/inbox/inbox/405777/conversations/41286602284614 Thanks! :)
Distributed
Spam/Phish
5
it-66
12/7/2020
Done
Jon Silverman
Olly Vaska
17 mins 23 secs
P2
12/7/2020 11:25:32 PM
Troubleshooting
My dev build takes an eternity now (10+ minutes) and I suspect `sentineld` is the culprit, despite the fact that I have my code in the "right spot".
Can’t reproduce on my own test machine. Build times are consistently ~5 minutes with or without the agent.
Alex OOO. SentinelOne support is requesting logs in addition to the metrics dumb. refer to ticket (554698)
Will snooze til Alex is back from PTO
Asked Alex to run additional logs
San Francisco
SentinelOne
6
it-69
12/7/2020
Not Started
Hardware Request
Hello I need this thing
[ ]
There are no rows in this table
6
Count
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.