page to submit and keep track of their own requests. Internal support team members use the IT Support pages to reply to customers, log their work, and track the statuses of their tickets.
Before you begin
By leveraging a third party integration platform (e.g. Zapier) you can provide a streamlined workflow where internal customers can also submit support requests from email or chat platforms! At Coda, we create tickets in this doc through an integration with Zapier and Slack/Email!
Having a table under the “Team” page helps maximize the usage of this doc by pulling in your user’s attributes such as department, location, etc. We created an integration Okta in order to do so.
This doc is meant to be used like an app. You should first visit the