Troubleshooting

This page will get shorter as CueCam (and macOS Sonoma) settles in, but for now, here’s what to do when things go wrong.

Troubleshooting

Troubleshooting

Problem

Solution

Glitchy audio via virtual mic

5th Jan 2024 - CueCam 1.0.6

For best results you should have a 48,000 Hz signal chain throughout your system.

CueCam has a known issue if you are monitoring with a 44,100 Hz output.

This will be resolved in future,

Choppy video from Shoot

5th Jan 2024, CueCam 1.0.6

Older iPhones (pre-iPhone 13) may have trouble sending video to CueCam.

This is due to hardware encoding limitations, but may be fixed in a future release.

Virtual Mic is only on one stereo channel

Disconnect your mic input and reselect it.

Pop up sheet means you can’t click on anything or interact with the app

Hold Ctrl + Alt/Option

Click the CueCam icon in your dock

Click Force Quit.

Can’t delete a card by selecting it and pressing the Delete key

Click into the text area of a card then press escape.

Deleting selected cards will now work.

Apps that seem to interfere with CueCam for some reason

Sometimes QuickTime Player or Quick Look won’t work on a video file in Finder

If a Time Machine backup is running, this seems to interfere with CueCam sometimes

Demo Mode shows the wrong CueCam window

As a workaround for some technical difficulties, Demo Mode shows the tallest window.

This means that if you make other windows shorter then you can get the right window to be displayed.

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