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Digital adoption strategy

Why to Implement Digital adoption strategy

Increasing Productivity

Improving Employee experience

Optimising software utilisation

For healthcare industry, we brought in an improved EMR system to improve internal business process, efficiency and productivity of our employees

Core Parts of Digital transformation strategy

Shift from getting more software to getting the most out of it (Serving tailored guidance to employees within the apps they use, as they use them.)

Bring IT and HR closer together (Breakdown barriers between departments and help IT and HR work together to drive transformation)

Make change a two way process (Collecting feedback to understand what employees want and need from the software)

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lead across the business (Flourish Care)⁠

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Why Digital adoption matters?

$783B was spent on enterprise software worldwide in 2022

Business technology leaders have to ensure employees derive maximum value from digital tools, based on a clear understanding of how they actually do their work

Improved workflows and internal efficiency

Increased productivity

Less user frustration with technology

Reduced Cost

Higher employee satisfactions

The consequences of poor software adoption

Less productive

Lost time and Money

Compliance risk

Why Software Adoption Fails

They focus too heavily on the launch, not long term adoption

Solution doesn’t meet employees where they are

Employees don’t know where to find resources

Why Internal PM role is growing

An internal Product manager is responsible for the development and enhancement of digital products that are used internally by a company’s employees. They solve employee pain points and improve organizational efficiency enabling others to deliver value to customers.

Increase in remote work

Recognition of the employee experience

Role of Internal software in digital transformation

Rise of agile andNo-code platform

Roles of an Internal PM’s role

Creating the product roadmap

Communicating requirements to design and engineering

Tracking adoption and engagement

Understanding User’s need

How to measure success?

Cost saving

Improvements to internal processes and security

Increased efficiency

Employee engagement.

How to iterate with feedback?

Potential process improvements

Efficiency gains

Stakeholders interest

Compliance Standard. Internal Pm must meet compliance standard and policies about how employees use software that are set by the Org

Importance of feedback

Helps ensure you’re building for your user

Gives employees a Voice

Add context to analytics data

Three pillars of optimising internal software:

1. Analytics 2. In-app communication 3. Employee feedback

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