lead across the business (Flourish Care)

In my role as a product manager, I led a cross-functional team on a major product launch for our unserved users. Here’s how I approached leading across the business with peers and stakeholders:

Identify the underserved needs: when speaking to Users

Spoke to Customer to validate the needs

Created an opportunity tree

Continuous interview to keep validate all through the prototype and decision making

Product Discovery

Understand the underserved needs

Spoke to Customer to validate the needs

Created an opportunity tree

Continuous interview to keep validate all through the prototype and decision making

Stakeholder’s Buy-in

Line manager

Executive Stakeholders

Convinced them of the needs and tied all product decision to business outcome (new business model: subscription)

Product delivery

Worked with all departments to ensure product success

Designer and Engineers

Defined Success

Add product analyst to track product usage.

Created product roadmap, timeline and used the agile scrum framework to ensure we delivered on time

Launch

Created a Go-to -Market strategy with the marketing department

Result

We have 2000 active customers in the first 6months

we executed 10,000 doctor’s consultation within first 6 months

By focusing on clear communication, active stakeholder engagement, collaborative leadership, and adaptability, I was able to lead the team effectively across the business, ensuring the successful launch of the product.

Stakeholder Engagement:

Initial Buy-In: Organised a kickoff meeting with all stakeholders to

present the product plan, goals, and timelines.

Securing initial buy-in helped align everyone's expectations and fostered a sense of ownership.

Ongoing Feedback: Created a feedback loop where stakeholders could voice their concerns and suggestions. This iterative process ensured the project remained aligned with their needs and priorities .

Problem-Solving Together: Encouraged a culture of collective problem-solving where team members felt comfortable sharing their ideas and solutions, enhancing innovation and teamwork .

Adaptability and Flexibility:

Responsive to Change: Stayed adaptable to changing circumstances by reassessing plans and making necessary adjustments. This flexibility helped manage uncertainties and maintain project momentum.

Continuous Improvement: Promoted a mindset of continuous improvement, encouraging the team to learn from experiences and refine processes accordingly .

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