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Voice of Customer Report
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Voice of Customer Report

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Voice of Customer Report

A template for support teams to summarize and amplify the voice of their customers.

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Condensing what you see in customer support into digestible chunks for your company can be tough, but necessary. With our voice of the customer report we bring the specific insights to the right teams so everyone walks away with the knowledge they need to make big impact.
To get started, copy this template, replace sample data with your own, and update the date ranges!
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Copy template
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Clear sample data (tables only)
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Coda tip: Adding a cover page is a great way to break down the sections of the report so your readers know what to expect in each section. Feel free to make this your own!
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Support Stats

Stats on total conversations replied
Stats on total dev escalations, bugs and feature requests
Trending issues this month

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See Support Stats
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Product Feedback

We’ve taken our customer feedback and reframed it for our product teams so they can have deep insights on features and requests.
Top conversation tags
User quotes and resolution
Top feature requests (all customers)

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See Product Insights
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Customer Feedback

We’ve taken our customer conversations and reframed it for our customer facing teams so they can better see insights on how our VIP companies are doing and what they’re asking for.
Job titles that we interact with
Top accounts chatting in
Enterprise feature requests

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See Customer Insights
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Coda tip: Bring in important elements like past reports and feedback by adding tables that are easy-to-build and maintain!


Past VoC Reports
Date
Title
Link
1
Aug 2024
August VoC Report
2
Jul 2024
July VoC Report
3
Jun 2024
June VoC Report
There are no rows in this table
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Anything you would like us to pull feedback on specifically for next month?

Feedback request
Author
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Downvote
Notes
1
How is our new feature launch impacting key makers?
Alison Schreuder
2
Would love an in-depth report on Wisdom summaries!
Alice Ly
3
How are customers doing with the new enterprise onboarding?
Alice Ly
There are no rows in this table
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Support Stats
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